National Package Sales Training Manager

Hilton Grand Vacations•Orlando, FL

11d

About The Position

This role focuses on developing and delivering training programs for sales managers, with an emphasis on newly promoted managers and those needing additional support. The position involves creating, facilitating, and evaluating training initiatives, both in-person and virtually, to improve sales performance, leadership skills, customer service, and associate satisfaction. The manager will also be responsible for LMS administration, promoting a learning culture, and collaborating with various teams to align training strategies with company goals.

Requirements

Bachelor’s Degree or Equivalent Work Experience
Successful store manager for retail or similar experience
Record of consistent above budget sales performance
Demonstrated ability to build and maintain a full sales staff
Established record of developing direct reports for promotion
One-year of sales training
Ability to independently prioritize multiple projects at different locations
Ability to conduct research, gather information for trend analysis
High Quality scores as measured by Medallia, alert percentage, refund rate, and package net VPG performance
Strong communication and facilitation skills
Excellent written and verbal communication skills

Nice To Haves

Bilingual, English and Spanish strongly preferred
One-year leadership training experience (preferred, yet not required)

Responsibilities

Focus on newly promoted sales manager training and certification at stores of excellence
Assist in training duties related to new store openings both virtually and in person when requested
Provide “Recovery” training for solid managers currently struggling with specific leadership requirements
Collaborate with others to create prototypes, iterate, and seek feedback from product owners, team members, and stakeholders throughout the design process.
Evaluates and communicates program effectiveness by measuring learning outcomes and analyzing operational key performance indicators post-training.
Assist with interview training requirements and behavioral interviewing skills.
Tracks performance pre/post training interventions to quantify the value of support offered and alter curriculum and/or training approach if necessary, to increase effectiveness.
Facilitates the delivery of in-person and virtual training programs to include Onboarding, Train the Trainer and Leadership Development programs.
Conducts onsite visits to audit training delivery and consistency and/or deliver training programs that improve sales and leadership performance with a secondary goal of improving customer service and associate satisfaction.
Manages LMS Administration activities to include monitoring learning records, tracking course evaluations and running reports on learning activity.
Promotes learning culture by marketing learning and development programs to internal team members.
Completes administrative assignments and logistics such as scheduling, inventory and supplies, attendance verification, surveys, and planning.
Collaborates with support team and business leaders to create training strategies and plans that align with the Customer Acquisition & Alliances vision and priorities.
Builds cross-functional relationships to drive training adoption and company required leadership initiatives.