National Key Account Manager

EssilorLuxottica Group•Dallas, TX

9d•Onsite

About The Position

The National Account Manager is the key liaison between EssilorLuxottica and National Account customers. This role will create and sustain long term business relationships for EssilorLuxottica within large, complex customers while leveraging EssilorLuxottica businesses to bring deeper partnership. The successful candidate is an experienced business consultant, capable of executing presentations and training workshops with major customers at all levels of the account. This position will drive the organization to improve business processes, product and service deployment, planning and resource allocation, and overall customer satisfaction. This position will integrate in every aspect of the customer’s business to bring value both with products and services. Essential areas of responsibility will include: Key Account relationship architect, Strategic planning & business management, Program management and execution of new business and service models.

Requirements

Bachelor’s Degree required
5+ years Key Account, Strategic Account or Reigonal Account experience
Experience working with complex organizations and conducting customer facing meetings
Proven ability to effectively negotiate with customers
Experience facilitating and leading working sessions with internal and external stakeholders and executives to successfully drive value adding results
Experience executing strategic business plans
Ability to travel 50-70%

Nice To Haves

ABO Certification
Business consulting strongly preferred, preferable within an optical retail setting

Responsibilities

Partner with customers and internal stakeholders at all levels, with a high degree of efficiency and effectiveness, identify and implement product/promotion initiatives, develop and execute sales customized training content, and maximize the customer collaboration.
Responsible for assisting in customer negotiations including product, and/or service, and implementing agreed upon outcomes.
Build and update business plans based on knowledge of the industry, emerging customer needs, and EL offerings that provide a forward looking view of the next 1-3 years.
Act as primary business contact, servicing several large account customers with a large number of locations and dynamic business needs; you will ensure the highest level of customer experience on each and every engagement.
Track market intelligence from customers to understand positioning of the customer and opportunities.
Develop corporate contacts and cultivate relationships at all levels, leading to incremental business.
Monitor and impact customer satisfaction on an on-going basis anticipating and addressing customer issues proactively, resolve issues in a timely manner and use these opportunities to build a stronger relationship.