National Implementation Manager

Kingfisher

10d•Hybrid

About The Position

This is a high-impact, field-led leadership role where you will shape how retail change, transformation, and asset protection come to life across every B&Q store. The role is about turning strategy into action, ambition into execution, and risk insight into confident, consistent store performance. You will be the driving force behind the successful implementation of new commercial programs, propositions, and operational models, while strengthening asset protection, shrinkage prevention, health & safety, and compliance. Working hand-in-hand with Regional and Store Leadership teams, you will embed sustainable ways of working that protect assets, simplify operations, and deliver brilliant customer experiences every day, in every store.

Requirements

Exceptional influencing skills, able to move seamlessly from shopfloor conversations to senior leadership forums to inspire people to get things done properly at pace.
A natural coaching style that builds confidence, accountability, and capability in others, creating sustainable performance through outstanding leadership.
Proven ability to manage multiple priorities and programmes at speed, without losing focus, quality, or grip on detail.
A strong track record of delivering large-scale retail change in the field across 300+ stores and 1000s of colleagues.
Ability to take initiatives from plans through to embedded execution.
Deep understanding of store operations, retail store rhythms and routines, and the end-to-end colleague processes and customer journeys in store.
A sharp, data-informed mindset. Confident using insight to prioritise action, measure success, and course-correct at pace.
Comfortable working independently in a field-based role, with strong planning, organisation, and follow-through to land change consistently.
Full UK driving Licence essential for nationwide travel across our store estate and to support your field team.

Responsibilities

Lead national programmes through disciplined planning, inspirational field leadership, and relentless follow-through.
Be accountable for the end-to-end delivery of retail change, digital, transformation, and commercial initiatives, ensuring they land with pace, consistency, and measurable impact in stores.
Translate complex transformation and risk strategies into clear, executable plans that store teams can own with confidence.
Act as a visible field leader, coaching, challenging, and energizing Store, Regional, and Divisional leaders to role-model new behaviours and ways of working.
Use shrinkage, stock loss, operational, and H&S insight to focus effort where it matters most, creating strong action plans that protect people, stock, and sites.
Build powerful cross-functional partnerships with Property, Finance, Supply Chain, Space & Range, Risk, Process, Audit, and Asset Protection to remove friction and accelerate delivery.
Lead communication and capability-building approaches that bring change to life, using storytelling, data, and practical coaching across virtual and face-to-face environments.
Own operational governance: track progress, validate outcomes, surface risks early, and ensure learnings are embedded at scale.
Continuously simplify and improve ways of working, unlocking efficiency, compliance, and cost savings without compromising customer experience.