National Implementation Manager (Group Benefits)

Lincoln Financial•Charlotte, NC

2d•Remote

About The Position

The Workplace Solutions team is a high-impact, fast-paced organization focused on delivering exceptional group benefits experiences to large national clients. This is a unique opportunity to build your career in group protection while working alongside experienced professionals committed to coaching, development, and innovation. As a National Implementation Manager, you will serve as a strategic partner and project leader responsible for the successful onboarding of large, complex group benefit clients (5,000+ lives). You will lead end-to-end implementations, working across brokers, customers, sales teams, and internal partners to deliver a seamless and consultative onboarding experience. This role is ideal for someone who thrives managing complexity, influencing stakeholders, and driving results while enhancing the overall client experience.

Requirements

Bachelor’s degree or equivalent experience (4+ years in lieu of degree)
5–7+ years of group benefits, enrollment, or implementation experience
Strong knowledge of group protection products (disability, leave, life, supplemental health)
Demonstrated project management experience managing complex, multi-stakeholder initiatives
Exceptional communication and presentation skills (written and verbal)
Proven ability to influence and build relationships across diverse stakeholders

Nice To Haves

Experience working with large national accounts (5,000+ lives)
Strong analytical and problem-solving skills: Ability to interpret plan documents, policies, and regulatory requirements
Ability to define problems, analyze data, and develop actionable solutions
Familiarity with benefits administration systems and enrollment platforms
Experience supporting sales presentations or finalist meetings
Knowledge of industry trends and regulations impacting group benefits

Responsibilities

Serve as the primary implementation lead for national accounts, building strong relationships with clients, brokers, consultants, and internal teams (claims, underwriting, billing, eligibility, etc.).
Act as a trusted advisor, guiding clients through onboarding, enrollment strategy, and benefit education.
Lead and facilitate meetings, including kickoff calls, status updates, and executive stakeholder reviews.
Own the end-to-end implementation lifecycle, ensuring delivery on timelines, scope, and quality for complex group benefit programs.
Develop and execute detailed project plans, monitor milestones, track deliverables, and proactively manage risks and dependencies.
Document decisions, maintain clear communication, and manage expectations across all stakeholders.
Provide guidance on communication strategies and enrollment best practices.
Support finalist presentations and sales efforts by presenting implementation capabilities and approach.
Partner closely with account management, absence consulting, and service teams to ensure a coordinated client experience.
Serve as a liaison between internal teams to resolve issues and streamline processes.
Lead or support complex initiatives, including acquisitions, divestitures, and large-scale client changes.
Contribute to process improvement efforts that enhance efficiency, scalability, and the client experience.
Identify opportunities to simplify workflows and improve implementation outcomes.