Implementation Manager

Sweed

1d•Hybrid

About The Position

We’re Sweed - a product-driven tech company building an all-in-one cannabis retail platform. We’re looking for an experienced Implementation Manager to join our team and own end-to-end customer implementations in a complex, regulated environment. At Sweed, we’re reimagining how cannabis retailers operate. Our enterprise-grade platform combines POS, eCommerce, Marketing, Analytics, and Inventory Management into a single seamless solution - eliminating the need for multiple third-party tools. We build for simplicity, efficiency, and scalability - making life easier for cannabis retailers while driving real business growth. We believe in the medicinal potential of cannabis. It has been shown to help with chronic pain, anxiety, depression, and many other conditions. Despite lingering stigma, we see cannabis as a powerful tool for improving lives. The industry is evolving fast, and we’re here to drive that transformation - making cannabis retail more efficient, accessible, and customer-friendly. We’ve been on the market for 7+ years, continuously growing and refining our product. Our focus is earning customer trust - which means shipping improvements, strengthening delivery processes, and navigating a complex legal landscape to keep our platform compliant and future-proof. Sweed is a 200+ person company. Our development organization is globally distributed and organized into cross-functional product teams. Our Customer Success org and client-facing functions are largely US-based, working closely with Product and Engineering to ensure successful rollouts and long-term customer outcomes.

Requirements

3–7+ years in SaaS implementation, onboarding, professional services, or a similar customer-facing delivery role
Direct ownership of end-to-end implementations
Proven ability to communicate confidently with C-suite and senior stakeholders, not just day-to-day contacts
Strong project and time management in complex, multi-stakeholder environments
Background in troubleshooting, technical escalations, technical support, or hands-on operational problem-solving
Proven record of delivering implementations on time
Experience managing multiple concurrent projects in a fast-paced setting
Comfort working through ambiguity and solving problems without always having a perfect SOP
Comfortable traveling 3–4 times per month for onsite work

Nice To Haves

Experience in regulated or high-complexity environments, such as:
Cannabis tech implementations — bonus, not required
Cannabis retail operations / dispensary management
Fintech / payments onboarding
Healthcare / EMR implementations
ERP implementations
Compliance, tax, or audit software
Retail POS systems
eCommerce or inventory management platforms
Multi-location / multi-state SaaS environments

Responsibilities

Own implementations end-to-end: kickoff → configuration → data migration → training → launch readiness → go-live
Manage 5–10 concurrent implementations with strong prioritization and clean project tracking
Lead structured customer calls with executives, operations leads, and frontline teams — driving timelines, setting expectations, and preventing scope creep
Build and execute implementation plans, checklists, and milestones, while proactively improving them over time
Anticipate risks early, escalate with context, and create mitigation plans before issues impact go-live
Troubleshoot configuration, workflow, and launch-readiness issues; clearly document findings and escalate when needed
Partner cross-functionally with Support, Product, Engineering, Sales, and Account Management for smooth handoffs and issue resolution
Develop deep expertise in the Sweed platform to drive efficiency and deliver best-in-class client outcomes
Get increasingly comfortable with datasets and data migrations, including imports/exports, validation, and accuracy checks
Travel to customer locations as needed - currently 3–4 trips/month — for onsite training, go-lives, and high-touch implementations