Implementation Manager

Kerridge Commercial Systems Corp•Blue Bell, PA

2d•Hybrid

About The Position

The Autowork One Implementation Manager is responsible for leading and developing a high-performing team of Consultants and Technical resources while ensuring the consistent delivery of high-quality implementations. The role is accountable for team performance, customer outcomes, and operational excellence, driving continuous improvement across consultancy services and contributing to the overall success of the Autowork One delivery function. Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively. Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology can improve the way we work and help our customers which is always supported by strong human insight and communication.

Requirements

Bachelor’s degree in computer science, Information Systems, Engineering, or a related discipline, or equivalent practical experience.
Extensive hands-on experience with ERP systems, including implementation, configuration, and technical troubleshooting.
Deep expertise in the Autowork One system (or comparable Automotive Service POS or ERP platform experience at scale).
Proven experience leading or managing technical/consulting teams with accountability for delivery outcomes and performance.
Strong experience delivering customer-facing technical solutions both remotely and on-site.
Solid understanding of ERP data structures, integrations, and system architecture.
Experience with AI, reporting tools, BI solutions, and data analysis (e.g., KCML, HTML reporting).
Demonstrated ability to manage multiple projects, priorities, and stakeholders in a delivery-focused environment.
Strong coaching, mentoring, and team development capability.
Excellent communication and stakeholder management skills, including customer-facing engagement.

Nice To Haves

Experience managing end-to-end ERP implementations, including scoping, design, build, testing, and go-live support.
Familiarity with implementation frameworks, project management methodologies (e.g., Agile, SDLC, PMP), and delivery governance.
Experience with advanced data tools and technologies such as SQL, VBA, and complex data integrations.
Exposure to third-party integrations, APIs, or middleware solutions.
Experience working with Warehouse Management Systems (WMS) or similar operational systems.
Experience working in a consulting or professional services environment with utilization and revenue accountability.
Prior involvement in process improvement, transformation initiatives, or continuous improvement programs.
Experience working across cross-functional teams (Product, Sales, Support) in a matrixed organization.
Relevant certifications (e.g., PMP, ERP platform certifications, ITIL) are advantageous.

Responsibilities

Leading and developing a high-performing team of Consultants and Technical resources.
Ensuring the consistent delivery of high-quality implementations.
Accountable for team performance, customer outcomes, and operational excellence.
Driving continuous improvement across consultancy services.
Contributing to the overall success of the Autowork One delivery function.