Implementation Manager

Ottimate

14h • $90,000 - $100,000 • Remote

About The Position

Ottimate is an AI-powered AP [Accounts Payable] automation platform that empowers finance teams to reduce costs, prevent overpayments, detect fraud, and enforce policy compliance across the entire invoice-to-payment lifecycle. We are seeking a highly motivated and detail-oriented Implementation Manager to join our dynamic team. The ideal candidate will have a strong background in project management and is experienced in overseeing multiple simultaneous complex implementations at a time. As an Implementation Manager, you will be responsible for designing a unique, seamless implementation experience for each new client.

Requirements

• 3-5 years of proven experience managing complex client deployments and platform implementations, ideally within a B2B SaaS environment.
• Proven ability to take a consultative approach to software implementation, partnering with clients to understand business needs and translate them into effective technical solutions.
• Technical knowledge relevant to the industries and solutions being implemented.
• A strong sense of ownership and a proactive approach to identifying and addressing challenges.
• Excellent communication and interpersonal skills, with the ability to build strong client relationships and effectively convey complex information.
• Strong project management skills, with the ability to oversee end-to-end project execution, timeline management, and stakeholder communications.
• Proficient in project planning, resource allocation, risk management, and managing high-impact projects.

Nice To Haves

• Ability to travel up to 10%.

Responsibilities

• Shaping the Client Experience: Designing project plans according to each client’s unique needs, resulting in high levels of satisfaction, product adoption, and renewal rates post-implementation.
• Stakeholder Governance: Drive accountability across teams by securing stakeholder buy-in across all levels and managing cross-functional stakeholders to ensure adherence to project milestones and implementation timelines.
• Overseeing Technical Deliverables: Work alongside our Solutions Services, Professional Services, Engineering, and Product teams to ensure custom and technical work is completed according to timelines.
• Interdepartmental Collaboration: Partner with cross-functional teams, including Sales, Product, and Engineering to provide a cohesive implementation experience and resolve any issues promptly.
• Process Transformation: Map existing client workflows and re-engineer them into streamlined Ottimate solutions that eliminate manual bottlenecks and maximize AI-driven automation.

Benefits

• Salary Range: USD $90,000-100,000 per year.
• Medical, Dental, Vision and other Company-Subsidized Benefits for you and your family.
• Employer sponsored 401(k) with company match.
• Paid Time Off (and the encouragement to use it).
• Annual company retreats.
• Promote from within philosophy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed