Implementation Manager

Canva • San Francisco, CA

1d • Hybrid

About The Position

Join the team redefining how the world experiences design. Our flagship office is in Sydney, Australia, but we've made our way from down under, to a hub in San Francisco, which is now home to our US operations. We offer flexibility in how and where you work. We trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals. The Implementation team at Canva plays a pivotal role in enabling customers to unlock the full value of Canva Enterprise. We help organizations streamline workflows, maintain brand consistency, accelerate campaign launches, and foster design independence—all while ensuring security and scalability. As part of this dynamic global team, you'll drive user engagement and adoption toward our activation targets. Together, we make implementation a key differentiator that deepens customer success. This is an exciting opportunity to join Canva’s Global Implementation team as a foundational member. You’ll partner with enterprise and strategic customers for 45 days to lead smooth, value-driven implementations—from product configuration and tailored training to driving user adoption and engagement. As a product expert and trusted advisor, you’ll ensure customers are empowered, confident, and fully equipped to design and grow with Canva—directly contributing to our shared success and mission.

Requirements

• We’re looking for someone who thrives in a fast-paced, dynamic environment and is passionate about empowering customers to succeed with Canva.
• You’re a problem solver who loves to dig into product details, communicate effectively with diverse stakeholders, and find creative solutions to challenges.
• You’re motivated by the opportunity to help our clients unlock the full value of Canva, and you excel in managing multiple projects simultaneously while delivering exceptional customer experiences.
• You’re independent, organized, and know how to prioritize effectively to overcome obstacles and keep things moving forward.
• SaaS expertise: 3-5+ years implementing SaaS or enterprise software for large, multi-region clients; experience managing strategic and complex rollouts with a strong consultative approach.
• Technical configuration: Familiarity with enterprise identity and provisioning, including SSO/SAML, SCIM, domain verification, and admin/API configuration, or a proven ability to learn technical setup quickly.
• Strategic project management: Proven ability to scope, plan, and deliver multi-phase projects with cross-functional stakeholders and executive visibility.
• Customer focus: Passionate about delivering outstanding customer experiences and building relationships.
• Problem-solving: Creative and resourceful in finding solutions and always curious to understand the "why" behind customer needs.
• Stakeholder management: Confident engaging with senior decision-makers, influencing cross-functional teams, and driving alignment across diverse business units from executives to frontline staff.
• Autonomy and prioritization: Skilled at prioritizing, organizing, and managing multiple initiatives while maintaining exceptional attention to detail.
• Regional coverage: Primary coverage across NAMER, with occasional support for EMEA. Comfort working across time zones and cultures.

Responsibilities

• Become a Canva product expert. Be the go-to resource for customers within 30 days.
• Lead complex enterprise onboardings, including account configuration such as SSO/SAML, SCIM provisioning, and domain verification, ensuring customers realize the full value of Canva's platform.
• Partner 1:1 with clients. Develop tailored rollout frameworks that align Canva's best practices with each customer's business structure and goals, ensuring a smooth and successful Canva launch for an evolving set of customers.
• Drive customer timelines and adoption. Understand customer business needs, align them with Canva's best practices, and ensure strong product engagement toward activation targets.
• Co-build implementation processes. Collaborate to refine processes and best practices for the Enhanced and Premier motions, ensuring team success.
• Understand customer use cases. Work closely with teams like Customer Education and Product to improve our Help Center and product experience.

Benefits

• Equity packages — we want our success to be yours too
• Health benefits plans to support you and your wellbeing
• 401(k) retirement plan with company contribution
• Inclusive parental leave policy that supports all parents and carers
• Annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup, and more
• Flexible leave options that empower you to be a force for good, take time to recharge, and support you personally

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed