Implementation Manager

Conservice•Salt Lake City, UT

6h•Remote

About The Position

Onboard by Conservice is a tech-enabled bulk internet management service built for multifamily and single-family rental property owners. We manage the complete internet program lifecycle, from ISP contracting through resident enrollment, property management system (PMS) integration, and post-launch handoff, enabling property owners to deliver premium connectivity amenities without the operational complexity. In this role, you will act as a project manager and delivery owner of bulk internet service implementations. You will serve as a trusted connectivity advisor to property owners, executive stakeholders, and site teams. You will leverage administrative support, ISP partner management, and cross-functional collaboration to drive project timelines, enforce scope boundaries, and ensure successful go-live launches.

Requirements

2+ years of project management, customer success, or professional services experience in Telecommunications (internet connectivity), Property Management, or PropTech.
Proven track record of managing high-volume, concurrent project pipelines without sacrificing quality or stakeholder alignment.
Demonstrated ability to speak with authority, negotiate skillfully, push back tactfully against demanding client requests, and manage conflict calmly.
Proficiency with project workflows, Salesforce CRM, AI workflow automation, and data analysis using spreadsheets (Excel/CSV charge reconciliation).
Exceptional organizational and professional communication skills.
Personal attributes: Highly motivated, proactive, driven, results-oriented, agile, empathic, and curious.

Nice To Haves

Familiarity with Bulk Internet Contracts or Property Management Systems (PMS) such as Yardi, RealPage, AppFolio, or Entrata.

Responsibilities

Manage multiple concurrent property implementations from contract execution through property management system (PMS) integration, resident communications, go-live, and Account Management handoff.
Drive internal and external stakeholders to compress contract-to-go-live cycles, maintaining focus on predictable go-live dates that unlock property revenue and program value.
Own the execution of backend administrative tasks through a mix of self-performance and delegation to administrative support staff, auditing admin output, verifying task completion, and remaining fully accountable for project quality and outcomes.
Serve as the authoritative internet connectivity advisor for property leadership. Drive direct, outcome-focused client communications, set clear operational boundaries, and firmly prevent scope creep or unapproved custom requests.
Partner seamlessly with internal departments, including Sales/Solution Consulting, Internet Provider Relations, Resident Marketing, and Account Management.
Ensure 100% accuracy between account records, property level contracts, provider contracts, Salesforce records, and internal admin systems to achieve clean financial audits prior to project handoff.
Consistently meet or exceed core team performance metrics, including Time-to-Launch, Go-Live Date Reliability, Post-Go-Live Handoff Speed, Onboarding CSAT, and Communication SLAs.