Implementation Manager

FNBTECH INC • Dallas, TX

2d • Hybrid

About The Position

We are looking for a highly skilled and experienced Implementation Manager to lead our clients through a successful onboarding journey. This is a critical client-facing role responsible for managing the entire implementation lifecycle, from project planning and execution to client training and go-live. The ideal candidate has a deep understanding of software implementation best practices, excellent project management skills, and a passion for helping others succeed with technology.

Requirements

• 3 years of experience in complex software implementation, professional services, or a similar project management role.
• Proven experience managing multiple projects simultaneously in a fast-paced environment.
• Excellent project management skills with the ability to create and execute detailed project plans.
• Outstanding communication, presentation, and interpersonal skills.
• A proactive, problem-solving mindset with a passion for helping others succeed.
• Experience with project management software (e.g., GuideCX, Monday, etc).
• Bachelor's degree or equivalent experience.
• Must be within commuting distance to Farmers Branch, TX and able to work in office at least 4 days per week.

Nice To Haves

• A strong understanding of the hospitality industry (e.g., hotels, resorts, restaurants) and the technology that supports it is highly preferred.

Responsibilities

• Lead and manage multiple client implementations simultaneously, ensuring projects are completed on time, within scope, and on budget.
• Act as the primary point of contact for clients during the onboarding phase. Build and maintain strong relationships with key stakeholders, guiding them through a seamless transition.
• Conduct comprehensive training sessions for clients to ensure they fully understand and can utilize our platform's features.
• Work with clients to configure and set up the software to meet their specific business needs and workflows.
• Partner with the Sales, Customer Success, and Technical Support teams to ensure a smooth handoff and a seamless client experience.
• Proactively identify and resolve potential roadblocks during the implementation process.
• Create and maintain detailed project plans, timelines, and documentation to ensure all parties are aligned.
• Provide feedback to the Product and Engineering teams to help improve the software and the overall implementation process.

Benefits

• Competitive salary
• Competitive benefits package including medical, dental, and vision insurance
• Supplemental national holidays, parental, personal, bereavement, and reproductive loss leave plans etc.
• Unlimited PTO
• Retirement plans with 401(k) match
• Opportunities for career growth and professional development
• Vibrant company culture with frequent team-building events
• A collaborative and supportive work environment that values innovation and inclusivity

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree