Implementation Manager

Courier Health • New York, NY

5d • $140,000 - $175,000 • Hybrid

About The Position

Courier Health is seeking an Implementation Manager to own the full implementation lifecycle for a portfolio of pharma and life sciences clients. This role serves as the primary technical point of contact, translating complex client requirements into configured, integrated, and working systems. The position involves working directly with senior client executives and engineering teams on high-stakes launches, contributing to the development of implementation methodologies, tooling, and best practices. The goal is to ensure clients go live quickly and cleanly on the Courier Health platform, enabling faster and better patient access to life-saving therapies.

Requirements

• 5+ years in a customer-facing implementation, project management, solutions engineering, or technical consulting role at a SaaS company.
• A track record of independently owning complex, multi-phase enterprise implementations involving multiple client stakeholders and technical workstreams.
• Strong technical fluency: ability to discuss API integrations, data mapping, system architecture, and configuration logic with client engineering teams.
• Excellent project management skills: ability to manage competing priorities across a portfolio of active engagements.
• High emotional intelligence, curiosity, and empathy, with the ability to build trust with executive and technical stakeholders.
• Proven ability to work with senior client executives on high-stakes, time-sensitive issues.
• Excellent written and verbal communication skills, with the ability to translate complex technical concepts for non-technical audiences.
• Comfortable operating with autonomy and ambiguity at an early-stage company.

Nice To Haves

• Experience working with pharma, life sciences, specialty pharmacy, or healthcare clients.
• Familiarity with patient support programs, hub services, or specialty pharmacy workflows.
• Experience with CRM platforms (Salesforce, Veeva).
• Experience with healthcare interoperability standards.
• Experience at a high-growth health tech or pharma tech company.
• PMP or equivalent project management certification.

Responsibilities

• Own the full implementation lifecycle for a portfolio of pharma and life sciences clients, from kickoff to go-live to hypercare.
• Manage scope, timeline, risk, and stakeholder communication across client IT, brand teams, hub operations, and specialty pharmacy partners.
• Surface risks early and drive them to resolution across internal and external teams to ensure smooth go-lives.
• Serve as the primary technical point of contact during implementation.
• Translate client business requirements into configured workflows, integration designs, and system architecture decisions.
• Partner with client engineering and IT to scope, design, and validate data integrations, including vendor feeds and third-party APIs.
• Lead discovery sessions to understand client program goals, patient journey workflows, and data sources.
• Document requirements and produce solution designs that guide the build.
• Run client-facing training and write documentation to ensure adoption.
• Help build the methodology, tooling, and best practices for the implementation team.
• Carry learnings back to Engineering and Product, influencing the roadmap and advocating for platform capabilities.
• Travel periodically for on-site client engagements (approximately 10–20%).

Benefits

• 100% paid employee health benefit options (including medical, dental, and vision)
• 401(k) with employer funded match
• Unlimited Vacation
• Commuter Benefits
• Paid parental leave
• Catered lunch on Fridays
• Wellness stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed