Implementation Manager

HR Acuity LLC•Remote,

13d•$85,000 - $125,000•Remote

About The Position

We’re seeking a Client-Facing Implementation Manager to lead the onboarding and implementation of the HR Acuity suite of solutions for our external clients. This role is part of our Professional Services team and is focused on delivering a seamless, high-impact experience for external clients. The ideal candidate has a strong background in SaaS implementation, excels at managing multiple client engagements, and is comfortable working with senior HR, Legal, and IT stakeholders. This role is intended for external-facing implementation professionals, not implementation project managers focused on internal systems or operations. What This Role Is: An Implementation Leader that will drive the full client (external) implementation and adoption process—including kick-off meetings, workshops, and trainings A client-facing implementation specialist with expertise for a SaaS product A facilitator who can lead training sessions, presentations, and provide resources to empower users to maximize platform utilization What This Role Isn't: A Technical Support Agent - An Implementation Manager may understand technical aspects of a solution, but they don’t provide ongoing troubleshooting or help desk support A Customer Success Manager - An Implementation Manager owns the implementation, not the management of the customers' account An an internal IT project manager or internal systems implementation role An Implementation Project Manager who focused solely on managing timelines and milestones — it requires leading client-facing activities like kickoff meetings, workshops, and training sessions. At HR Acuity®, we empower our team to #BeBold—embracing innovation and new challenges. With the right tools, we help you #WorkSmarter, fostering collaboration so we can all be #BetterTogether. If you're excited about being part our growth story, we’d love to chat! About Us: HR Acuity® is the leading provider of employee relations case management and investigation software. We help organizations standardize how workplace issues are reported, documented, and investigated. Our data-driven approach to managing workplace issues helps our clients and partners build trusted, inclusive cultures where employees feel safe. This is an #All-in Zone. We are a fast-growing, innovative company where being #All-in is the norm. From our female founder CEO to every team member, we embrace a fully engaged mindset. We bring our best every day, fueled by passion for our mission and culture—and we expect the same from everyone who joins us. At the same time, we are deeply committed to fostering an inclusive, diverse workplace where different perspectives are valued and respected. We believe in creating an environment where everyone can show up as their authentic selves and thrive. If this sounds like you, keep reading. Click here to learn more about our values and benefits The Opportunity Implement: Spearhead the client implementation process, including kick-off, workshops, configurations, integrations, adoption, and training. Project Management: Manage multiple projects, ensuring seamless communication and adherence to timelines. Communication: Maintain consistent communication with leadership, project teams, and clients. Relationship Management: Lead the implementation lifecycle, fostering robust relationships with key HR Acuity clients and ensuring their organizational needs are met with excellence. Creative Planning: Develop structured project plans to expedite clients’ time to value and establish trust. Make an Impact: Mentor clients on businessness process optimization and change management, ensuring successful adoption of our solutions. Cross-Collaboration: Collaborate across the organization to address client concerns and meet project deadlines. Learning and Development Onboarding: Learn the basics of your role, the company culture, and the expectations from your manager and team. Get familiar with the tools, systems, and processes that you will use in your daily work. Receive feedback and guidance from your mentor and peers. Manager training: Develop the skills and competencies to lead, motivate, and empower your team. Learn how to communicate effectively, delegate tasks, set goals, provide feedback, and resolve conflicts. Enhance your emotional intelligence, coaching, and mentoring abilities. Leadership training: Grow your leadership potential and influence within the organization. Learn how to inspire and align others with the company vision, mission, and values. Strengthen your strategic thinking, decision making, and problem-solving skills. Expand your network and collaboration with other leaders across functions and levels. Industry training: Stay updated on the latest trends, best practices, and innovations in the Employee Relations industry. Gain insights from experts and thought leaders in the field. Apply your learning to improve your performance, quality, and efficiency.

Requirements

At least 5 years of software implementation experience, experience implementing HR SaaS is a plus.
Proven ability to drive organizational change and enhance internal/external processes.
Demonstrated track-record of exceptional communication across all levels and functions of an organization.
Self-starter with the ability to work independently.
Exceptional oral and written communication, including facilitating training and leading executive meetings.
Strong organizational, prioritization, and analytical abilities.
Quick learner, ready to master new systems and processes.
Able to work effectively across various organizational levels.
Track record of enhancing client satisfaction through engagement and communication.
Capable of managing multiple enterprise-level clients in dynamic environments.
Experienced in working with engineering, product, and customer support teams.

Nice To Haves

experience implementing HR SaaS is a plus.

Responsibilities

Spearhead the client implementation process, including kick-off, workshops, configurations, integrations, adoption, and training.
Manage multiple projects, ensuring seamless communication and adherence to timelines.
Maintain consistent communication with leadership, project teams, and clients.
Lead the implementation lifecycle, fostering robust relationships with key HR Acuity clients and ensuring their organizational needs are met with excellence.
Develop structured project plans to expedite clients’ time to value and establish trust.
Mentor clients on business process optimization and change management, ensuring successful adoption of our solutions.
Collaborate across the organization to address client concerns and meet project deadlines.