National Imaging Exchange Support Specialist
About The Position
The National Imaging Exchange Support Specialist provides day-to-day support and basic administration for enterprise image-sharing and imaging-exchange platforms. The role supports image exchange across healthcare organizations, troubleshoots platform and workflow issues, maintains configurations and documentation, and escalates complex or service-impacting problems to internal teams, vendors, or management. The specialist assists internal staff, patients, referring providers, hospitals, health systems, and other authorized users with accessing, sending, receiving, and sharing medical images. The role also supports onboarding, implementations, testing, integrations, vendor escalations, user training, and ongoing workflow improvement, coordinating with technical, clinical, operational, and external teams as needed.
Requirements
- Demonstrated technical aptitude and ability to learn, support, and troubleshoot healthcare applications and integrated workflows.
- Experience or familiarity with healthcare technology, clinical applications, medical imaging, or related healthcare workflows.
- Basic understanding of medical imaging workflows or the exchange of medical images between healthcare organizations.
- Strong troubleshooting, problem-solving, communication, and customer-service skills.
- Ability to work effectively with technical teams, clinical and operational staff, vendors, patients, and external organizations.
- Ability to manage multiple priorities and accurately document technical processes, workflows, configurations, and issue resolutions.
- Genuine passion for customer service, sound judgment, and ability to remain professional in all situations.
- High attention to detail, excellent organizational skills, and ability to multitask.
- Ability to thrive in a fast-paced environment, prioritize work with a structured approach, and provide high-quality customer service.
Responsibilities
- Provide day-to-day support and basic administration of enterprise image-sharing and imaging-exchange platforms.
- Monitor and respond to platform issues, including failed or delayed image exchanges.
- Troubleshoot image uploads, downloads, transfers, access, delivery, and related workflow issues.
- Maintain user accounts, organizations, permissions, connections, and other platform configurations.
- Escalate complex or service-impacting issues to appropriate internal teams, vendors, or management.
- Support internal staff, patients, referring providers, hospitals, health systems, and other authorized users of image-sharing services.
- Assist users with accessing, sending, receiving, and sharing medical images.
- Support and troubleshoot imaging workflows involving PACS, image-sharing platforms, DICOM, and related clinical systems.
- Assist with onboarding new facilities, providers, hospitals, and business partners.
- Work with internal and external teams to resolve image-exchange and interoperability issues.
- Maintain accurate documentation of workflows, configurations, connections, and support procedures.
- Assist with implementation, testing, and validation of new technologies, platform enhancements, connections, migrations, and integrations.
- Support onboarding of new imaging centers, markets, and acquired organizations.
- Coordinate with infrastructure, RIS, PACS, interoperability, cybersecurity, operations, and other teams as needed.
- Identify recurring issues, manual processes, and opportunities for workflow improvement and automation.
- Assist with user training, support documentation, knowledge articles, and communication related to new or changed workflows.
- Open and manage vendor support cases and provide troubleshooting information and supporting documentation.
- Track escalated issues through resolution and communicate status to affected users and internal teams.
- Assist with testing and validation of vendor fixes and platform updates.
- Identify recurring platform or vendor issues and escalate trends as appropriate.
Benefits
- Comprehensive medical coverage.
- Comprehensive dental coverage.
- Comprehensive vision coverage.
- Health Savings Accounts with employer funding.
- Wellness dollars.
- 401(k) employer match.
- Free services at any company imaging center for the employee and immediate family.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
