Imaging Support Specialist

LMH Health•Lawrence, KS

About The Position

The Imaging Support Specialist provides clerical and customer-service support in a busy radiology department. The role greets and checks in patients, enters exams into the Radiology Information System (RIS), verifies orders and insurance-related information, schedules exams, answers calls, processes paperwork and reports, and fulfills requests for images. Specialists typically focus on one or more clerical assignments, with duties varying according to department needs. They work independently with little supervision and communicate with patients, physicians, hospital staff, and outside facilities to provide accurate, timely information about radiology imaging. The work area has high traffic, constant low-to-moderate noise, and frequent interruptions. The position involves walking, standing, sitting, lifting, and pushing, pulling, and moving equipment.

Requirements

Basic understanding of medical terminology.
Basic understanding of ICD-10 coding.
Excellent telephone and customer-service skills.
Proficiency with computer software, telephone systems, and general office equipment.

Nice To Haves

High school diploma or equivalent.
At least two years of customer service experience.

Responsibilities

Greet patients and visitors promptly, courteously, and helpfully.
Enter exam information accurately into the Radiology Information System.
Verify that orders are complete and accurate.
Verify that diagnoses are covered for certain exams subject to insurance restrictions.
Handle multiple responsibilities, including patient inquiries, data entry, imaging compliance, and other support functions.
Release images via disc and cloud.
Import outside images into PACS.
Perform departmental quality assurance activities.
Schedule patients for exams by phone, in person, and electronically.
Perform additional duties as assigned or requested.