Imaging Support Specialist

Lawrence Memorial Hospital•Lawrence, KS

About The Position

The Imaging Support Specialist provides clerical and customer service support in a busy radiology department. The role greets and checks in patients, enters exams into the Radiology Information System (RIS), verifies orders and insurance-related requirements, schedules exams, handles telephone calls and paperwork, processes reports, and fulfills image requests. Specialists typically focus on one or more clerical assignments, with duties varying according to departmental needs, and work independently with little supervision. They interact with patients, physicians, hospital staff, and outside facilities to provide accurate, timely, and responsive radiology imaging information. The work area has high traffic, constant low-to-moderate noise, and frequent interruptions. The position involves walking, standing, sitting, lifting, and pushing, pulling, and moving equipment.

Requirements

Basic understanding of medical terminology.
Basic understanding of ICD-10 coding.
Excellent phone and customer service skills.
Proficient use of computer software, telephone systems, and general office equipment.

Nice To Haves

High school diploma or equivalent.
Minimum of two years of customer service experience.

Responsibilities

Greet patients and visitors promptly, courteously, and helpfully.
Accurately enter exam data into the Radiology Information System.
Verify that exam orders are complete and accurate.
Verify that diagnoses are covered for certain exams subject to insurance restrictions.
Manage multiple responsibilities, including patient inquiries, data entry, imaging compliance, and other support functions.
Release images via disc and cloud.
Import outside images into PACS.
Perform departmental Quality Assurance activities.
Schedule patient exams by phone, in person, and electronically.
Handle telephone calls, paperwork, and reports, and fulfill requests for images.
Perform additional duties as assigned or requested.