Imaging Support Specialist (Registration)

UPMC•Pittsburgh, PA

20h

About The Position

Provides clerical support to the Imaging Services Department. The role rotates among UPMC campuses and day and evening shifts. The specialist supports patient registration and imaging workflows, including verifying patient identity, preparing registration paperwork and wristbands, entering and validating exam orders, managing appointments and calls, and collecting copayments according to policy. The role also supports imaging records and results by arranging film and CD printing, verifying and distributing imaging media, managing releases and mailed exams, downloading outside-facility CDs, and obtaining or forwarding reports and information for radiologists, cardiologists, and physicians. Performs in accordance with system-wide competencies and behaviors and performs other duties as assigned.

Requirements

High school diploma or equivalent.
Act 31 Child Abuse Reporting clearance, with renewal.
Act 33 clearance, with renewal.
Act 34 clearance, with renewal.
Act 73 FBI Clearance, with renewal.

Nice To Haves

Business training, including typing and filing.
Familiarity with anatomical and medical terminology.

Responsibilities

Answer telephone calls with an appropriate greeting, identifying the department and oneself.
Fax information using the copier and RIS/CVIS, if applicable.
Conduct appointment reminder calls courteously.
Transfer calls to the appropriate department or person; document and convey messages as needed.
Verify patient identity using at least two patient identifiers and place the correct wristband on the patient.
Use RIS or CVIS, if applicable, to verify the ordering physician, location, and exam ordered; confirm the correct visit number for the day of service.
Register patients using the tracking screen.
Prepare registration paperwork and wristbands for the following day.
Enter accurate orders for X-ray exams and echocardiograms.
Contact physician offices to obtain orders that are unavailable at reception.
Collect copayments using the required verbiage and in accordance with policy and protocol.
Place orders for film and CD printing of exams.
Document film sign-outs in RIS/CVIS, if applicable.
Verify CDs are burned appropriately before distributing them to patients.
Check patient identification when releasing films or CDs.
Obtain patient releases and package exams for mailing.
Download CDs from outside facilities.
Support radiologists and cardiologists by calling preliminary reports or obtaining requested information, if applicable.
Manage stat exams by obtaining reports and forwarding or calling results to the appropriate physician.
Use PACS or CVIS, if applicable, to obtain reports and exam information.
Perform in accordance with system-wide competencies and behaviors.
Perform other duties as assigned.