National Clinical Applications Specialist - Southern CA/ Los Angeles

Nova Biomedical • Los Angeles, CA

5d • Onsite

About The Position

The Clinical Applications Specialist provides post-sales training, validation, and support for the implementation and ongoing use of Nova Point-of-Care monitors and Nova Blood Gas and Critical Care analyzers. The role helps customers achieve optimal use of these technologies by conducting application studies, supporting validation, presenting performance data, and educating end users on instrument use and application-related issues.

This is a field role based in Los Angeles, California. The specialist must be willing to travel within or outside the assigned territory approximately 50% to 75% of the time by car, air, and/or train, including overnight stays, and must be able to travel on short notice. The position requires a valid United States driver’s license and the ability to safely operate a motor vehicle as needed.

Requirements

• Bachelor’s or Associate degree in Medical Technology; degrees in Biology, Chemistry, or Biochemistry may also be considered with relevant clinical laboratory experience.
• At least 2 years of medical diagnostic industry or hospital-related experience.
• Solid understanding of statistical data.
• Proficiency with Microsoft Excel.
• Strong presentation and telephone communication skills.
• Excellent communication, teaching, and interpersonal skills.
• Willingness to travel approximately 50% to 75% of the time, including overnight stays and short-notice travel.
• Valid United States driver’s license and ability to safely operate a motor vehicle as needed.
• Ability to store and transport materials, samples, or demonstration equipment weighing up to approximately 25 pounds.
• Comfort standing and engaging with customers for extended periods.
• Ability to adapt to customer sites, laboratories, offices, and other varying work environments.

Nice To Haves

• Clinical laboratory bench experience and/or point-of-care testing experience.
• Experience with bedside glucose and blood gas systems.

Responsibilities

• Perform on-site application studies for Nova POC and HBTA products, including StatStrip, StatSensor, and Prime products.
• Conduct application activities such as comparisons with alternative reference methods, precision and linearity studies, and customer training.
• Work with new customers after the sale to streamline product validation requirements and support a smooth transition to Nova technology.
• Review and prepare data outputs and present performance data from on-site or remotely supported application studies to customers, as appropriate.
• Educate end users on instrument use and application-related issues, and perform data analysis in support of Clinical Applications department objectives.
• Manage customer calls escalated to the Clinical Applications group from the Technical Support Hotline.
• Document on-site activities and callbacks in Nova’s CRM system in a timely and detailed manner.
• Maintain files for linearity, precision, and correlation data according to department policy.
• Serve as a resource to field support peers.
• Travel within or outside the assigned territory, including overnight stays and travel on short notice.

Benefits

• Flexible medical, dental, and vision coverage.
• Competitive 401(k) company match.
• Bonus program.
• Generous paid time off and paid holidays.
• Tuition reimbursement.
• Hybrid and flexible work arrangements.
• Professional development, engagement, and events.
• Company marketplace for lunch and snacks at the Norwood, Billerica, and Westbrook offices.
• Company-subsidized cafeteria at the Waltham office.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree