National Business Development Manager

Winter Services•Milwaukee, WI

About The Position

The National Business Development Manager (NBDM) is responsible for high-level sales activities for new national clients and, when assigned, new business within existing national accounts. The role develops national account relationships and maintains strong customer relationships in support of Ground Masters’ mission and goals. The NBDM reports to the Chief Customer Officer and must be available for regular travel throughout the United States. The position involves prospecting and managing leads, understanding customer needs, presenting services, preparing bids and proposals, and meeting revenue and sales goals. The NBDM serves as the primary liaison for national clients, coordinates with internal teams on pricing, inspections, and winter service delivery, and works to ensure customer satisfaction. The role also uses Salesforce, monitors market and competitor information, manages expenses, and follows company policies and ethical standards.

Requirements

High school diploma or equivalent required.
Minimum of 4 years of hands-on sales experience.
Industry experience required.
Successful track record of meeting and exceeding sales goals.
Excellent written and verbal communication skills.
Strong overall computer skills.
Ability to perform take-offs and prepare detailed bid documents and specifications for snow and ice control services.
Valid driver’s license and clear driving record.
Willingness to take initiative, ownership, and risk.
Ability to adapt to a rapidly changing environment, multitask, and work under deadline pressure.
Strong values, including integrity and honesty.
Well-developed sales skills and capacity for continuous improvement.
Organized and efficient.

Nice To Haves

Bachelor’s degree is highly preferred.

Responsibilities

Assume direct sales responsibility at the national account level.
Develop national account leads through prospecting, research, networking, lead generation, pipeline management, Zoom, and Costar.
Understand customer needs and position or promote services to meet them.
Collaborate with the Chief Customer Officer and other Ground Masters companies.
Ensure effective client communication and achievement of agreed client satisfaction levels.
Serve as the primary point of contact between national accounts or clients and Ground Masters.
Build, develop, and maintain strategic relationships with high-level decision makers.
Use and update Salesforce CRM to reflect current and prospective customers.
Work with the Ground Masters analyst to help calculate bid rates for accounts and their sites.
Create high-level presentations for national account opportunities and assist with bids and RFPs.
Create and follow a strategic sales plan to meet client expectations and Ground Masters’ goals.
Meet or exceed revenue targets for assigned national accounts.
Work with the National Team to manage preseason property inspections for new and potential existing accounts, ensuring staking and photography are completed by Area Managers by November.
Collect information on pricing, sales, competitors, clients, prospective clients, and industry trends.
Achieve and exceed overall sales goals and sales activity standards.
Measure and map client sites to meet snow removal expectations.
Partner with the National Team and other departments during the winter season to support customer satisfaction.
Review and follow up on customer service feedback, working with the Chief Customer Officer on corrective action plans when needed.
Control expenses to meet budget guidelines.
Adhere to company policies, procedures, and business ethics codes.