National Accounts Manager

Legacy Group Enterprises Inc•Bellport, NY

1d•$65,000 - $75,000

About The Position

The National Accounts Manager is responsible for the business operations of assigned client portfolios. The Account Manager is responsible for ensuring repairs are executed successfully while maintaining alignment with client expectations.

Requirements

High School Diploma or equivalent required.
Two (2) years or more of Facilities Management experience required.
Proficient in Microsoft Office.
Excellent written and verbal communications skills.
Strong analytical and organizational skills.
Strong ability to multitask.
Detail oriented.
Team player.

Responsibilities

Primary point of contact for customers relating to daily service delivery workflow expectations.
Maintain proactive communication and foster relationships with new and existing clients.
Communicate directly with customers to gauge service satisfaction levels and growth opportunities.
Guide Account Supervisors & Client Service Representatives with workload management and situational training.
Negotiate and prepare client bids while ensuring the most cost-effective recommendation for the clients.
Material research and procurement alignment.
Maintain and improve the profitability of assigned accounts to meet established company goals.
Identify issues, resolve, and relay resolutions to the customer. Seek new ways to resolve issues quickly.
Effectively handle customer and vendor escalations.
Complete specific Key Performance Indicator tracking and reporting for customers.
Identify areas for process improvement and present to the proper channel.
Participate in afterhours escalation rotation as needed.
Maintain a positive attitude with all clients and vendors and demonstrate a focus on customer service.
Embrace and share organizational initiatives, company culture, and values.
Other duties as assigned.