National Accounts Manager, Vocational & Specialty Vehicles

Daimler Truck North America • Charlotte, NC

3d • Remote

About The Position

The National Accounts Manager, Vocational & Specialty Vehicles, is a member of the Daimler Truck Financial Services (DTFS) Revenue Team. The role develops and executes financial services strategies to drive acquisition growth, customer retention, portfolio expansion, and sustainable financial returns in Daimler Truck North America's vocational truck and specialty vehicle national account customer segments. The manager partners with DTNA sales teams, dealer partners, customers, and internal stakeholders to identify opportunities and deliver financial solutions that support customer business objectives. The position requires relationship management, consultative selling, financial acumen, and disciplined execution. Travel is estimated at 40%, and candidates must live within a one-hour commute of a major airport. The position is remote and is open to applicants who can work in or relocate to Charlotte, North Carolina. Relocation assistance is not available.

Requirements

• Bachelor's degree and 5–7 years of relevant experience in finance or commercial vehicles, or 8 years of relevant experience in lieu of a degree.
• 3 years of customer account or portfolio management experience.
• Expertise in root cause analysis.
• Valid, verifiable driver's license.
• Excellent written, verbal, and in-person presentation skills.
• Strong sales, negotiation, and conflict management skills.
• Knowledge of Word, Excel, PowerPoint, and Copilot.
• Must be legally authorized to work permanently in the country of posting.
• Final candidate must successfully complete a criminal background check.
• Must live within a one-hour commute of a major airport.

Nice To Haves

• Credit underwriting experience.
• Knowledge of vocational truck and specialty vehicle segment products, applications, and customers.
• 1 year of experience analyzing financial statements and using financial ratios.
• Salesforce CRM experience.
• Point-of-sale, proprietary, and operational systems experience.
• Strong familiarity with the DTF pricing tool.
• Exposure to working within or with the DTFS organization.
• Solid understanding of DTFS products and services.
• 2 years of experience working directly with a dealer distribution network.

Responsibilities

• Acquire new business and expand DTFS opportunities with DTNA Vocational National and Specialty Vehicle direct accounts.
• Develop and present tailored financial solutions, including wholesale, retail, lease, and insurance products, to support customer operational and business objectives.
• Partner with DTNA Vocational National Account, Thomas Built Bus (TBB), and Freightliner Custom Chassis (FCCC) direct sales teams on strategic account plans, playbooks, and coordinated sales initiatives.
• Build and maintain a sales pipeline supporting acquisition, penetration, and profitability goals.
• Prepare and deliver sales presentations promoting the DTFS value proposition.
• Serve as the primary DTFS liaison for DTNA vocational national account and specialty vehicle sales organizations on revenue growth initiatives.
• Manage customer relationships throughout the financing lifecycle, from opportunity development and contract execution through portfolio maturity.
• Build trusted relationships with customers, Truck Equipment Manufacturers (TEMs) dealers, DTNA sales teams, and internal stakeholders.
• Represent DTFS at customer events, industry conferences, and trade shows.
• Collaborate with Credit, Operations, and other internal teams to provide responsive customer account support.
• Capture feedback to support continuous improvement and enhance the customer experience.
• Manage performance against individual acquisition, penetration, and financial return objectives.
• Maintain accurate customer, account, and opportunity information in Salesforce.
• Provide monthly forecasts and reports on prospective business volume, pipeline activity, closed business, and lost opportunities.
• Analyze market trends and lost opportunities to identify actions that improve performance and growth.
• Prepare and present reports measuring performance against sales goals and KPIs.
• Conduct business in accordance with company policies, regulatory requirements, and ethical sales practices.
• Partner with Credit to facilitate timely, informed credit decisions by obtaining complete and accurate customer information.
• Communicate financing requirements, approval conditions, and transaction expectations to customers and stakeholders.
• Identify and escalate material customer, transaction, compliance, or operational concerns through appropriate channels.
• Complete required company and role-specific training.
• Maintain an individual development plan focused on business, industry, financial, and sales expertise.
• Share knowledge, best practices, and market insights across the team.
• Contribute to a collaborative, inclusive, performance-driven team culture and support process and customer-experience improvements.

Benefits

• Annual bonus program.
• 401(k) company contribution with company match up to 6%, plus a non-elective company contribution of 3–7% depending on age.
• Starting at 4 weeks of paid vacation.
• 15 calendar holidays.
• 8 weeks of paid parental leave.
• Employee assistance program.
• Comprehensive healthcare plans and wellness programs.
• Onsite fitness at some locations.
• Tuition assistance.
• Paid volunteer time off.
• Short-term and long-term disability plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level