National Accounts Manager, Vocational & Specialty Vehicles

Daimler Truck • Charlotte, NC

1d • Remote

About The Position

The National Accounts Manager, Vocational & Specialty Vehicles, is a key member of the Daimler Truck Financial Services (DTFS) Revenue Team. This role is responsible for developing and executing financial services strategies that drive acquisition growth, customer retention, portfolio expansion, and sustainable financial returns within Daimler Truck North America's Vocational truck and specialty vehicle national account customer segments. In this position, you will partner closely with DTNA sales teams, dealer partners, customers, and internal stakeholders to identify opportunities and deliver financial solutions that support customers' business objectives. Success in this role requires strong relationship management, consultative selling, financial acumen, and disciplined execution. You will join a diverse, agile, and high-performing team committed to delivering an exceptional experience for our customers while contributing to the continued growth of DTFS.

Requirements

• BS/BA and prefer 5-7 years of relevant experience finance or commercial vehicles or 8 years of relevant experience in lieu of degree.
• 3 years of customer account or portfolio management experience.
• Expertise with root cause analysis.
• Verifiable Valid Driver's License.
• Excellent written, verbal and in-person presentation skills.
• Strong sales, negotiation and conflict management skills.
• Knowledge of Word, Excel, PowerPoint and Copilot.

Nice To Haves

• Credit underwriting experience.
• Knowledge of Vocational truck and Specialty Vehicle segment products, applications and customers
• 1 year of experience analyzing financial statements and using financial ratios.
• Salesforce CRM experience.
• Point of sale, proprietary, and operational systems experience.
• Strong familiarity with DTF pricing tool.
• Exposure working within or with the DTFS organization.
• Solid understanding of the products and services offered by DTFS.
• 2 years of experience working directly with a dealer distribution network.

Responsibilities

• Acquire new business and expand DTFS opportunities with DTNA Vocational National and Specialty Vehicle direct accounts.
• Develop and present tailored financial solutions that support customer operational and business objectives, including wholesale, retail, lease, and insurance products.
• Partner with DTNA Vocational National Account, Thomas Built Bus (TBB) and Freightliner Custom Chassis (FCCC) direct sales teams to develop strategic account plans, playbooks and coordinated sales initiatives.
• Build and maintain a robust sales pipeline that supports acquisition, penetration, and profitability goals.
• Prepare and present tailored sales presentations that promote DTFS’ value proposition.
• Serve as the primary DTFS liaison for DTNA vocational national account and specialty vehicle sales organizations on revenue growth initiatives.
• Manage customer relationships throughout the financing lifecycle, from opportunity development and contract execution through portfolio maturity.
• Develop trusted partnerships with customers, Truck Equipment Manufacturers (TEMs) dealers, DTNA sales teams, and internal stakeholders.
• Represent DTFS at customer events, industry conferences, and trade shows.
• Collaborate with Credit, Operations, and other internal teams to deliver responsive, high-quality customer account support.
• Capture feedback to support continuous improvement initiatives and enhance customer experience.
• Manage performance against individual acquisition, penetration, and financial return objectives.
• Maintain accurate customer, account, and opportunity information within Salesforce.
• Provide monthly forecasting and reporting on prospective business volume, pipeline activity, closed business, and lost opportunities.
• Analyze market trends and lost opportunities to identify actions that improve performance and growth.
• Prepare and present reporting that measures performance to sales goals and key performance indicators (KPIs).
• Conduct all business activities in accordance with company policies, regulatory requirements, and ethical sales practices.
• Partner with Credit to facilitate timely, informed credit decisions by securing complete and accurate customer information.
• Communicate financing requirements, approval conditions, and transaction expectations to customers and stakeholders.
• Identify and escalate material customer, transaction, compliance, or operational concerns through appropriate channels.
• Complete all required company and role-specific training
• Maintain an individual development plan focused on strengthening business, industry, financial, and sales expertise.
• Share knowledge, best practices, and market insights across the team.
• Contribute to a collaborative, inclusive, and performance-driven team culture.
• Support continuous improvement initiatives that enhance internal processes and the customer experience.

Benefits

• annual bonus program
• 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age
• starting at 4 weeks paid vacation
• 15 calendar holidays
• 8 weeks paid parental leave
• employee assistance program
• comprehensive healthcare plans and wellness programs
• onsite fitness (at some locations)
• tuition assistance and volunteer paid time off
• short-term and long-term disability plans

What This Job Offers

• Job Type: Full-time
• Career Level: Senior