Associate Relationship Manager - Specialty Vehicles

Axos Bank•Eden Prairie, MN

4d•Onsite

About The Position

The Associate Relationship Manager (ARM) - Specialty Vehicles supports Relationship Managers in the development and management of client relationships while ensuring an exceptional customer experience throughout the financing process. This role serves as a key liaison between customers, dealers, vendors, and internal partners, assisting with loan originations, transaction coordination, portfolio management, and day-to-day client support. The ideal candidate is highly organized, customer-focused, and thrives in a fast-paced environment, contributing to the growth and success of the Specialty Vehicles business through strong relationship management and operational excellence.

Requirements

Bachelor’s degree or equivalent
Proven inside sales experience
Excellent verbal and written communications skills
Strong listening and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Experience working with Salesforce.com or similar CRM
Experience working with Excel and PowerPoint
Customer focused

Responsibilities

Understand customer needs and requirements through conversations with sales team, data mining and industry publications
Submit complete and thorough credit applications
Follow up with customers for missing application materials, credit questions, and required contract documentation
Maintain information as well as forecasting data within internal systems
Work effectively with all internal functional groups to facilitate and expedite communications with vendor partners and customers
Assist sales with providing quotes to vendor partners
Assist in gathering background information on original equipment manufacturers and their sales channel for potential new programs