Associate Relationship Manager - Specialty Vehicles
About The Position
The Associate Relationship Manager (ARM) - Specialty Vehicles supports Relationship Managers in the development and management of client relationships while ensuring an exceptional customer experience throughout the financing process. This role serves as a key liaison between customers, dealers, vendors, and internal partners, assisting with loan originations, transaction coordination, portfolio management, and day-to-day client support. The ideal candidate is highly organized, customer-focused, and thrives in a fast-paced environment, contributing to the growth and success of the Specialty Vehicles business through strong relationship management and operational excellence.
Requirements
- Bachelor’s degree or equivalent
- Proven inside sales experience
- Excellent verbal and written communications skills
- Strong listening and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Experience working with Salesforce.com or similar CRM
- Experience working with Excel and PowerPoint
- Customer focused
Responsibilities
- Understand customer needs and requirements through conversations with sales team, data mining and industry publications
- Submit complete and thorough credit applications
- Follow up with customers for missing application materials, credit questions, and required contract documentation
- Maintain information as well as forecasting data within internal systems
- Work effectively with all internal functional groups to facilitate and expedite communications with vendor partners and customers
- Assist sales with providing quotes to vendor partners
- Assist in gathering background information on original equipment manufacturers and their sales channel for potential new programs
Benefits
- Medical, Dental, Vision, and Life Insurance
- Paid Sick Leave, 3 weeks’ Vacation, and Holidays (about 11 a year)
- HSA or FSA account and other voluntary benefits
- 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan
- Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
