National Accounts Coordinator

Allen Lund Company, Inc.•Plano, TX

1d•$50,000 - $55,000

About The Position

We are looking for a National Accounts Coordinator to join our team! This position is the liaison between Operations, Customers, and IT, assisting with business data requirements for the National Accounts team. You'll also be responsible for assisting in growing new accounts based on developing standard operating procedures, reporting, and a variety of data and systems. If you like a challenge and have analytical skills to find efficient and effective solutions, let's talk.

Requirements

Self-motivated, enthusiastic team player who excels in a fast-paced environment.
Excellent and effective communication skills.
Strong customer service orientation and an excellent work ethic.
Ability to quickly process information and make decisions.
Excellent time-management skills with the ability to multitask.
Highly organized and detail-oriented.
Ability to work well under pressure in a fast-paced environment.
Works well independently and in team environments.
Attention to detail balanced with the ability to see the big picture.

Responsibilities

Assist with Business Intelligence and analytical support.
Create performance scorecards and other routine required reporting for stakeholders.
Support with RFP data and analytical support for our team and offices.
Develop KPI reporting based on business requirements.
Work with developers in designing and supporting dashboards based on customer KPI requirements.
Assess business process and system inefficiencies.
Identify innovative ways to increase customer satisfaction.
Manage customer relationships and expectations by developing a communication process to keep others up-to-date on project results.
Work with customers as needed to balance their needs with what ALC can offer.
Stay current with customers and the Transportation and Logistics industry to identify business needs and potential.
Build loads and update files.
Verify scheduled appointments are being met by offices.
Ensure drivers are tracking on the ALC App.
Update customer's systems and critical information.
Analyze and dispute customer scorecards.
Review and monitor reports in Power BI and ALX.
Update active load information into the system for the shipper and carrier tracking.
Support billing needs.