National Account Support Specialist

Koch•Green Bay, WI

5d•Hybrid

About The Position

Georgia-Pacific’s GPXpress Team is seeking a National Account Support Specialist, working closely with our National Account Sales and Distribution Teams. In this pivotal role, you will play a key part in enhancing our selling capabilities and contributing to the long-term success of GP. The GPXpress team is a sales support team that assists distribution partners and sales employees through the utilization of online tools. We’re a highly collaborative group that works together to enhance sales and provide superior customer satisfaction. This role offers the flexibility of a hybrid schedule where you will work 2 days remotely and 3 days in the Green Bay office (subject to change based on business need). There will be exciting opportunities to travel to other locations to provide onsite support (about 10% travel). Compensation in this position will be commensurate with experience.

Requirements

Bachelor’s degree in business, sales, or a related field OR 4+ years of work experience in a sales support role
Experience working with Microsoft Office Suite (Outlook, Teams, PowerPoint, Word, Excel)
Experience managing multiple projects in a fast-paced environment
Willing to travel up to 10%

Nice To Haves

2+ years of experience in sales support or related field
Experience with Salesforce
Experience in roles supporting national accounts, wholesales, distribution, and/or managing strategic partnerships
Experience working with pricing, contracts and/or RFPs

Responsibilities

Partner with National Account Managers in the day-to-day management of key accounts, including handling inquiries, resolving issues, and maintaining accuracy within business processes.
Pull & analyze sales data to provide actionable insights that support strategic account strategies. Generate regular reports to track performance and identify areas for growth.
Identify areas for process improvement within account management operations and implement strategies to enhance efficiency and effectiveness.
Serve as a liaison between key partners and internal departments to ensure alignment and effective communication and fulfill client requirements.
Maintain accurate and up-to-date records of customer interactions and account activities using CRM tools and systems.
Provide comprehensive support for the end users of GP Pro products through various channels including emails, calls, and chat, ensuring timely and effective resolution of user inquiries and issues.