National Account Program Specialist

Lennox International • Richardson, TX

1d • $57,600 - $75,600 • Onsite

About The Position

The National Account Program Specialist is an operations-focused role designed to improve seller productivity and strengthen the National Accounts operating system. Working closely with National Account Managers, Sales Leadership, and cross-functional partners, this role supports reporting, CRM administration, process governance, pricing support, and business operations to ensure consistent execution and scalable growth across National Accounts programs.

Requirements

• Minimum of 2-4 years of experience in sales operations, business support, account administration, customer support, or related business functions.
• Strong proficiency with Microsoft Excel, CRM platforms (Salesforce preferred), and Microsoft Office Suite.
• Demonstrated analytical, organizational, and problem-solving skills.
• Ability to manage multiple priorities and collaborate effectively across functions.

Nice To Haves

• Bachelor's Degree preferred (or equivalent professional experience).
• Experience with reporting, business analytics, or process improvement initiatives preferred.

Responsibilities

• Develop, maintain, and distribute recurring sales, customer, and operational reports.
• Support business reviews, dashboard management, KPI tracking, and ad hoc reporting requests.
• Maintain customer records, account hierarchies, contacts, opportunities, and program data.
• Ensure CRM data integrity and adherence to governance standards.
• Document and maintain standard operating procedures.
• Support process improvements and drive consistency across National Accounts workflows.
• Coordinate pricing submissions, documentation, implementation, requests for proposals, activities, and ongoing maintenance to ensure accuracy and compliance.
• Support project tracking, internal communications, meeting preparation, and cross-functional coordination activities.
• Partner with Strategic Account Managers and Sales Leadership to improve visibility, productivity, and execution discipline across the organization.

Benefits

• tuition reimbursement
• medical, dental, and vision insurance
• prescription drug coverage
• 401(k) retirement plan
• short-term disability insurance
• 8 weeks paid birthing leave
• 2 weeks paid bonding leave
• life and long-term disability insurance
• up to 12 days paid time off
• 2 paid well-being days
• 1 paid volunteer day
• 12 paid holidays
• 3 floating holidays per year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree