National Account Specialist

Dal-Tile•Dallas, TX

About The Position

The National Accounts Specialist is a high-performing contributor who serves as a National Accounts Multi-Family subject matter expert and works to facilitate and support customer relations, projects, and other initiatives of the National Accounts sales function. This role will be responsible for partnering with the National Account sales team to drive business relationships with customers and engage in projects to improve the company’s position with accounts.

Requirements

Bachelor’s degree in a related field preferred.
4-6 years’ relevant experience OR equivalent combination of education with Multi-Family experience.
In-store Sales Service Center operations and SSC store systems proficiency required
Experience in SAP preferred.
Experience in Multi-Family sales support and working relationships with current Multi-Family customers is highly preferred.
Excellent communication, problem-solving, and organizational skills
Able to multitask, prioritize, and manage time effectively
High level of integrity and discretion in handling sensitive and confidential data
Proficient in using Microsoft Office Suite products
Flexible attitude, adaptable to change, a team player, and able to handle multiple projects at once
High degree of professionalism, judgment, maturity, and resourcefulness in the absence of formalized guidelines and procedures.

Nice To Haves

Experience in SAP preferred.
Experience in Multi-Family sales support and working relationships with current Multi-Family customers is highly preferred.

Responsibilities

Primary contact for Multifamily National Account contractor customers to provide overall day-to-day support.
Manage timing of container direct deliveries to customer AND jobsite for LVF to deliver in phases as customer needs to drive customer satisfaction.
Manage timing of Truckload direct deliveries to customer AND jobsite for Tile and Sundries to deliver in phases as customer needs to drive customer satisfaction.
Understand and anticipate the needs of Multi-Family national accounts, providing solutions to drive customer satisfaction.
Work cross-functionally with internal teams such as Supply Chain, Inventory Management, Credit, etc., as the subject matter expert for assigned National Accounts to resolve issues including delivery discrepancies, delinquencies, inventory issues, etc.
Work with the National Account sales team to improve strategy for account expectations, specifications, pricing, inventory availability, etc.
Work directly with the sales team to develop and implement strategic plans for the National Accounts function.
Proactively monitor and assess accounts for program and process improvement opportunities.
Prepare and analyze sales, inventory, pricing, and account reports, and provide recommendations to leadership to drive informed account decisions.
Assist with preparing sales presentations used by National Accounts sales teams.
Maintain, update, and improve system functionality to ensure up-to-date customer information.
Perform other duties as needed.