National Account Support Specialist

Abbott • Richmond, VA

1d • $21 - $41 • Onsite

About The Position

The National Account Support Specialist will develop and maintain existing and new client relationships through an exceptional customer focused attitude. The Specialist is the primary liaison between Abbott and its client base. Ensuring that all daily tasks coming from internal and external customers are handled in a timely and accurate manner is a critical part of the role. While also being available to lead and facilitate special projects based on client needs. The National Account Support Specialist must adhere to deadlines, be willing to learn new tasks, be able to successfully interact with partners and clients, and balance multiple projects.

Requirements

• High School Diploma / GED
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook)
• Strong verbal, written, and interpersonal communication skills
• Exceptional organizational and time management skills with the ability to manage competing priorities
• Self-motivated with the ability to work independently and meet deadlines
• Customer-focused mindset with a commitment to delivering excellent service

Nice To Haves

• Bachelor's degree from an accredited college or university, or equivalent combination of education and relevant work experience
• Experience working in a corporate, professional, or fast-paced business environment
• Familiarity with regulated, compliance-driven environments, including healthcare or laboratory operations

Responsibilities

• Address client needs as they occur; while demonstrating a strong sense of customer service.
• Train clients on system offerings, new product releases and reporting packages.
• Monitor program operations, billing and reporting to confirm alignment with customer expectations.
• Work proactively to identify opportunities for Abbott to better assist clients in their successes.
• Identify and implement strategies that achieve organizational goals.
• Train/update clients on new technology, product offerings and pricing of those products.
• Provide solutions to clients/partners that promote growth and stability.
• Meet and maintain productivity, quality and attendance performance metrics.
• Assist with special projects as needed and assigned.

Benefits

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED