NAS Account Management Spec

Everon Jobs•Irving, TX

5d•Hybrid

About The Position

Develop and secure long-term relationships with National Account customers and proactively manage accounts for 1 Touch Plus National Account customers. Perform daily audits to prevent and eliminate potential security issues. This is a hybrid position in Irving/Fort Worth, Texas. The position may require mandatory overtime and travel as needed to visit customers, Everon branches, and authorized subcontractors. The employee may train and mentor peers but has no direct supervisory duties.

Requirements

High school diploma or GED.
Two to three years of experience working on security-related projects, including three years of experience related to the CCTV, Intercom, IDS, and access control system industry.
Advanced knowledge of Closed Circuit Television, Access Control, Burglary, Holdup, Fire Alarm, and Fire Suppression Systems.
Computer skills, including word processing, preferably Microsoft Office, and database applications.
Advanced presentation skills and proficiency in PowerPoint.
Good customer service skills and the ability to apply tact, diplomacy, reason, and logic.
Strong written and verbal communication skills for assisting internal and external customers.
Skills in business math, interpersonal relations, judgment, and listening.
Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and governmental regulations.
Ability to write reports, business correspondence, and procedure manuals, and to present information effectively and respond to questions from groups and individuals.
Ability to work with probability, statistical inference, geometry, trigonometry, fractions, percentages, ratios, and proportions.
Ability to solve practical problems in situations with limited standardization and interpret written, oral, diagrammatic, or schedule-based instructions.
Ability to read and interpret applicable documents, materials, policies, and procedures in English.
Ability to meet the position’s physical demands, including regularly standing, walking, sitting, handling or feeling objects, and talking or hearing; frequently reaching and lifting or moving up to 10 pounds; occasionally lifting or moving up to 25 pounds; and carrying a laptop and demonstration equipment when visiting customers.
Ability to travel as needed to visit customers, Everon branches, and authorized subcontractors.

Nice To Haves

Bachelor’s degree.
Two years of Mastermind experience.

Responsibilities

Perform client care calls for external and internal customers, and research National Account holders.
Ensure accuracy of data in Mastermind and coordinate service and billing for National Account customers.
Prepare formal correspondence in response to customer questions or concerns, ensuring correspondence is answered or forwarded to the appropriate department within 24 hours of receipt.
Track departmental statistics and compile data into reports for management in a timely manner.
Conduct regular communication meetings with external and internal customers to clearly share changes in policies, procedures, and standards.
Establish good working relationships with National Account Points of Contact.
Use dashboards, 1 Reports, and other resources daily to proactively manage account activity and support National Account customers.
Promote Everon’s full product and service line.
Work with the NAM/AVP to prepare oral and written customer presentations outlining quarterly 1 Touch Report performance, billing systems, and applicable services.
Obtain accurate central station information required for account monitoring and service.
Assist installation, service, and billing departments as needed.
Perform daily account audits and updates, and make credit adjustments when necessary.
Work with branches and the Monitoring department to research and resolve customer issues.
Review pending service calls daily for assigned customers and coordinate with branches to ensure completion and movement to Final QC status for billing.
Perform other assigned duties and projects.
Train and mentor peers.