NAS Coordinator

Everon Jobs • Irving, TX

5d • Hybrid

About The Position

The NAS Coordinator works directly with National Account Management Specialists to proactively coordinate support functions within the National Account Operations Center for 1 Touch Plus National Account customers. The position is hybrid in Irving, Texas, or Fort Worth, Texas. The role supports National Account customers by coordinating with internal teams and local offices on service, billing, account information, installations, and customer issues. Mandatory overtime may be required. Travel may be needed to visit customers, P-1 branches, and authorized subcontractors.

Requirements

• High school diploma or GED.
• One to two years of experience working on security-related projects, including two years of experience related to the CCTV, Intercom, IDS, and access control system industry.
• Knowledge of Closed Circuit Television, Access Control, Burglary, Holdup, Fire Alarm, and Fire Suppression Systems.
• Computer skills, including word processing, preferably Microsoft Office, and database applications; advanced presentation skills and proficiency in PowerPoint.
• Good customer service skills and the ability to use tact, diplomacy, reason, and logic.
• Strong written and verbal communication skills for assisting internal and external customers.
• Skills in business math, interpersonal relations, judgment, and listening.
• Ability to read and interpret business periodicals, professional journals, technical procedures, and governmental regulations; write reports, business correspondence, and procedure manuals; and present information and respond to questions.
• Ability to work with mathematical concepts and apply fractions, percentages, ratios, and proportions to practical situations.
• Ability to solve practical problems and interpret instructions provided in written, oral, diagram, or schedule form.
• Ability to meet the role’s physical demands, including frequently lifting or moving up to 10 pounds and occasionally up to 25 pounds, and carrying a laptop and demonstration equipment when visiting customers.
• Ability to travel as needed to visit customers, P-1 branches, and authorized subcontractors.

Nice To Haves

• Associate degree (AA) or equivalent from a two-year college or technical school; equivalent combination of education and experience is also noted.

Responsibilities

• Build effective working relationships with internal customers who support National Account customers.
• Follow up daily with local offices regarding service, billing, and other support inquiries from National Account customers or National Account Management Specialists.
• Promote Everon’s products and services.
• Obtain accurate central station information needed to monitor and service accounts.
• Assist installation, service, and billing departments as needed.
• Conduct account audits and updates when requested or required.
• Make credit adjustments to accounts when necessary.
• Work with branches and the Monitoring department to research and resolve customer issues.
• Complete other assigned duties and projects.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED