National Account Service Manager

Carrier•CAFLO: Carrier-Home Florida Remote Location, Remote City, FL, 33412 USA, TX

1d•$96,000 - $192,000•Remote

About The Position

Carrier Global Corporation is seeking an experienced National Account Service Manager to work closely with key national accounts, identify emerging trends, and ensure timely resolution of technical issues. The manager provides customer training on product functions, capabilities, maintenance, and repair requirements, and manages the goodwill process to maintain customer satisfaction while improving company performance metrics. This is a remote, home-office and field-based role with up to 60% domestic travel annually. The position combines administrative oversight from a home office with on-site customer engagement across approximately 10 national accounts with locations in all 50 states. Candidates must live within driving distance of a major commercial airport and have a private, distraction-free remote office with secure, high-speed broadband suitable for video conferencing and client communications. The schedule must accommodate business hours of 8:00 AM–6:00 PM Eastern Time, Monday through Friday. The annual salary range is $96,000–$192,000. The role is eligible for short-term cash incentives, subject to plan requirements. Carrier offers a range of benefits, with availability subject to applicable laws and eligibility factors.

Requirements

High school diploma or GED.
Valid driver’s license and safe driving record to support frequent travel to regional dealer locations via company vehicle.
At least 3 years of experience managing an end-user technical relationship.
At least 2 years of experience with electrical, mechanical, or refrigeration systems.
Willingness and ability to travel up to 60% via company vehicle and air travel across the United States.
A private, distraction-free remote office setup with secure, high-speed broadband internet suitable for video conferencing and client communications.
Ability and willingness to work 8:00 AM–6:00 PM Eastern Time, Monday through Friday, to support national accounts across U.S. time zones.
Residence within driving distance of a major commercial airport.

Nice To Haves

Bachelor’s degree.
Broad knowledge and skills within a specific technical or professional discipline, with an understanding of the impact of work on other areas of the organization.
EPA 608 Certification.
Previous experience in the transportation, automotive, or HVAC industries.
Proficiency in Microsoft Office Applications.
Knowledge of or experience with Carrier Transicold products.

Responsibilities

Serve as the primary technical liaison for strategic accounts, ensuring seamless communication and support.
Maintain regular engagement with senior leadership at customer accounts to address service needs and build strong relationships.
Analyze service performance data to identify trends and implement improvement opportunities.
Drive customer satisfaction through expert technical guidance and proactive problem-solving.
Collaborate with engineering, manufacturing, and quality teams to develop effective resolutions for complex issues.
Provide customer training on product functions, capabilities, maintenance, and repair requirements.
Manage the goodwill process to maintain customer satisfaction while improving company performance metrics.

Benefits

Medical, dental, and vision coverage.
Wellness incentives.
Retirement benefits.
Paid vacation days, up to 15 days.
Paid sick days, up to 5 days.
Paid personal leave, up to 5 days.
Paid holidays, up to 13 days.
Birth and adoption leave.
Parental leave.
Family and medical leave.
Bereavement leave.
Jury duty leave.
Military leave.
Purchased vacation.
Short-term and long-term disability.
Life insurance and accidental death and dismemberment coverage.
Health Savings Account, Health Care Spending Account, and Dependent Care Spending Account.
Tuition assistance.
Short-term cash incentives, subject to plan requirements.