National Account Project Manager

Allegion•Indianapolis, MA

1d•Remote

About The Position

Allegion, a leader in safety and security solutions with over 30 brands and a global presence, is seeking a National Account Project Manager for its Stanley Access Technologies division. This remote role involves the end-to-end management of national account projects, requiring close coordination with internal teams and customers to ensure timely project completion. Allegion was recognized with the Gallup Exceptional Workplace Award in 2024, highlighting its engaged workplace culture. The company offers a flexible remote work arrangement with occasional on-site visits as needed, and is committed to employee development and work-life balance.

Requirements

2-3+ years of project management or account management experience in manufacturing, distribution, or construction-related fields; experience with Auto doors/access controls or related products is a strong plus.
Proficiency with Microsoft Dynamics 365 (D365) or similar ERP systems.
Strong working knowledge of Microsoft Teams, Outlook, and Excel.
Demonstrated ability to manage a high volume of projects (400+ annually).
Excellent customer-facing skills and the ability to build credibility and trust with national accounts.
Strong problem-solving skills and attention to detail.
Proven ability to escalate effectively and drive cross-functional resolution.
Comfortable working in a fast-paced environment and adapting to changing priorities.
Organization and time management — capably prioritize and manage many simultaneous tasks.
Communication — clear, concise, and proactive verbal and written communication.
Accountability — owns issues, follows through to resolution, and takes responsibility for outcomes.
Customer focus — acts as a reliable, responsive contact for customers and internal stakeholders.
Team collaboration — works across teams to remove barriers and deliver results.
Must be legally authorized to be employed in the United States.
Company does not intend to provide sponsorship for employment visa status.

Nice To Haves

Experience with Auto doors/access controls or related products is a strong plus.

Responsibilities

Manage 450–550 national account projects from order intake through final installation and closeout.
Read and interpret architectural drawings and specifications to identify required products and ensure compliance with project requirements.
Enter and maintain orders in D365 (Dynamics 365), including release of orders to the factory and ordering Class 2 parts for distributor orders.
Coordinate with Credit to resolve credit holds and ensure timely order processing.
Serve as the primary point of contact for customers — provide status updates, gather installation dates, and respond to questions.
Collaborate with internal branch offices to drive seamless project execution by delivering complete project files, detailed documentation, and clear installation instructions.
Track each project’s status in a centralized tracker; maintain accurate, up-to-date project information (order status, ship dates, install dates, issues, next steps).
Proactively follow projects to ensure on-time shipment and installation; if a shipment or install does not occur, gather required information and take corrective actions to get the project back on track.
Work with the Contracts team to obtain signed agreements and with Billing to ensure accurate and timely invoicing.
Escalate issues promptly and appropriately using Microsoft Teams and phone calls (preferred) rather than relying solely on email.
Communicate cross-functionally with Factory, Operations, Distribution, and Service teams to resolve delays or quality issues.
Provide regular reporting to account leadership on project health, risks, and recovery actions.
Maintain documentation and audit trails for project decisions, changes, and approvals.
Support continuous improvement by identifying process gaps and contributing ideas to increase efficiency and on-time performance.

Benefits

Health, dental and vision insurance coverage
Unlimited Paid Time Off
401K plan with a 6% company match and no vesting period
Health Savings Accounts
Flexible Spending Accounts
Disability Insurance – Short-Term and Long-Term coverage
Life Insurance – Term life coverage with the option to purchase supplemental coverage
Tuition Reimbursement
Voluntary Wellness Program
Employee Discounts through Perks at Work
Community involvement and opportunities to give back
Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching