National Account Manager

Amplifon • Minneapolis, MN

19h • Remote

About The Position

We are seeking a National Account Manager who is ready to Amp Up their career at an organization that combines your passion and performance to shape a better world. Amplifon’s recognition as a “Top Employer 2026” across Europe, the United States, Canada, and New Zealand by the Top Employers Institute demonstrates the close tie between our purpose – helping people rediscover all the emotions of sound – and the success employees can experience here. The National Account Manager, supporting Amplifon Hearing Health Care, owns and manages a portfolio of national and key health plan accounts, with a focus on retention, growth, and long-term profitability. In this role, you will lead day-to-day account management activities including renewals, account planning, performance reporting, and execution across internal teams. You will partner closely with Sales, Operations, Marketing, Finance, and Customer Service to ensure contracts are executed effectively, clients are satisfied, and annual organic revenue goals are achieved. The National Account Manager also supports strategic initiatives and acts as a point of escalation for complex client issues. This role reports to our Vice President of Sales and Account Management, supporting Amplifon Hearing Health Care. Amplifon, the global leader in the hearing care retail market and headquartered in Milan, Italy, empowers people to rediscover all the emotions of sound. We operate under three regions in EMEA, Americas, and APAC with a global presence in 25 countries and 20,300 employees worldwide. Amplifon Americas is regionally headquartered in Minneapolis, MN and supports operations in Canada, Latin America, and the United States. We are a parent company to Amplifon Canada and Miracle-Ear, our retail hearing care divisions, and Amplifon Hearing Health Care, our hearing care insurance division, bridging both industries to provide comprehensive solutions for hearing well-being. Amplifon Hearing Health Care is the nation’s leading hearing health care benefits solution provider with a national network of over 7,000 clinics across the U.S., covering more than 50 million individuals. For nearly 30 years, we have been dedicated to making hearing health care more accessible and affordable. Join us and make the switch to an impactful career.

Requirements

• Bachelor’s degree in Business, Finance, Sales, Healthcare Administration, or a related field, or equivalent professional experience.
• 5–7 years of experience in Account Management, Account Executive, or Sales roles, preferably within healthcare, health plans, or payer environments.
• Proven success managing and growing a book of business with responsibility for revenue retention and renewals.
• Experience leading business reviews, developing account plans, and presenting performance data to clients.
• Strong analytical skills with the ability to translate data into meaningful insights and client‑ready recommendations.
• Ability to independently manage multiple accounts, priorities, and deadlines in a fast‑paced environment.
• Experience using CRM platforms to manage accounts, track activity, and support business development; Salesforce is a plus.

Nice To Haves

• Experience working with or for large health plans and/or payers.
• Background in healthcare benefits, insurance, or other regulated environments.
• Demonstrated success driving account expansion or upsell opportunities.
• Strong account, project, and business management skills, including timeline development, attention to detail, and effective follow‑through.
• Excellent written and verbal communication skills, strong interpersonal and problem‑solving abilities, and advanced organizational and analytical skills.

Responsibilities

• Manage a portfolio of national and key health plan accounts, owning day‑to‑day relationships to drive retention, growth, profitability, and high customer satisfaction.
• Lead account planning, renewals, and Quarterly/Annual Business Reviews delivering performance reporting, insights, and strategic recommendations.
• Partner cross‑functionally with Sales, Operations, Marketing, Finance, Customer Service, and Network teams to ensure contract execution, SLA compliance, and regulatory requirements (including CMS/Medicare) are met.
• Identify and drive organic growth opportunities within existing accounts by supporting member communication strategies and launching new company initiatives.
• Serve as the primary point of contact for client business needs, proactively managing escalations and resolving complex issues in collaboration with internal stakeholders.
• Support enterprise and account management initiatives by contributing insights, executing strategies, and resolving issues as needed.

Benefits

• Medical, Dental, Vision, 401(k) with company match, and hearing aid benefits for employees & family
• Generous vacation, safe and sick leave, paid holidays, paid volunteer time off, and bereavement
• Tuition reimbursement and Employee assistance program for employees & family
• Access to our Wellness Hub, your go-to resource for holistic well-being, offering tools and support
• Continuous career development with access to Ampli-Academy (internal LMS), LinkedIn Learning, Coursera, team training, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees