National Account Parts Specialist

AIR Control Concepts•Minneapolis, MN

4d•Onsite

About The Position

Midwest Mechanical Solutions, a member of the AIR Control Concepts family, is a manufacturer’s representative of commercial HVAC brands. They pride themselves on strong relationships, creative solutions, and an upbeat company culture, aiming to be a Top Workplace employer by hiring passionate and innovative individuals. Their mission is to create lifelong relationships and projects they can be proud of through creatively applied HVAC solutions.

Requirements

HS Diploma or GED Equivalent.
Legally authorized to work in the U.S. on a full-time basis and does not require sponsorship in the future for an employment visa.
Ability to manage an inventory of current stock, identify the purpose of each part, and coordinate large scale part returns.
Strong organizational skills and attention to detail.
Ability to multi-task in a fast-paced environment.
Excellent written, oral communication, and customer service skills.
Proficient in Microsoft Office and familiarity with order management systems

Nice To Haves

HVAC parts knowledge preferred.
Previous experience in inventory, parts management and warranty services preferred.

Responsibilities

Process warranty requests including identification of replacement parts, pricing, availability, and warranty orders.
Maintain records/paperwork of sales, returns, and customer transactions to ensure compliance to company guidelines.
Manage and process purchase orders using order management systems to obtain required parts from vendors.
Administer and maintain records of special orders, track warranty parts returned and update order inventory management systems.
Manage and process invoices to include complete reconciliation of merchandise received against invoice.
Accurately identify and recommend appropriate parts for customers.
Place parts orders and manage incoming stock.
Maintain inventory levels and ensure accurate stock counts.
Coordinate with technicians and other departments to ensure timely delivery of parts.
Promote and adhere to safety rules and regulations.
Field customer questions and handle any issues that arise.
Respond to email requests and inquires in a timely fashion.
Stay current and knowledgeable on parts and products.
Other duties as assigned and requested.