National Parts Manager
About The Position
This position is responsible for providing exceptional dealer and customer parts support for all North American accounts. Daily duties include: management of a 15 person department to include parts sales support, parts order processing, inventory management, purchasing, parts publishing, and managing the parts call center. Candidates should possess a thorough understanding of process driven environments and be willing to explore, develop, present, and integrate enhancements to existing ecommerce and parts portal systems. Strong candidates will possess superior inventory management, forecasting, and communication skills and a demonstrated ability to proactively address tough situations to a positive resolution.
Requirements
- 4 year degree in inventory, logistics, or operations management.
- Minimum of seven years in parts management at the OEM Level.
- Demonstrated level of success in all prior roles.
- Exceptional proficiency and experience in Microsoft Excel, Word, Office, and PowerPoint.
Responsibilities
- Supervise purchasing department.
- Develop, monitor and implement processes to maintain/improve inventory stock levels, reorder triggers, and forecast parts utilization based on historic and future consumption needs.
- Ensure backorder parts are kept at a minimum by ensuring vendors and suppliers are meeting/exceeding expectations and support agreements.
- Periodically review vendor support and KPI’s.
- Supervise Region Parts Team.
- Proactively address open topics with dealer/customers on open topic issues for quick resolution.
- Empower subordinates to quickly and effectively act to support customer needs.
- Liaison with parent company and sister companies to ensure our needs are supported with quick and accurate responses.
- Ensure issues are elevated to the proper party so company parts support can be maintained at the highest level of service.
- Liaison with service department for proper parts requirements in support of warranty, campaign and servicing needs.
- Develop parts reports to review all KPI’s and new strategies for improvement.
- Review and advise updates to parts manuals for internal and dealer online utilization.
- Develop, present and implement annual parts sales budget with go-to-market strategies to reach/exceed the goals.
- Maintain proper reporting and review of weekly, monthly, quarterly and annual stock-to-emergency ratios in order to improve dealer customer service and profitability.
- Develop company parts sales programs and specials to increase company parts sales.
- Supervise annual dealer returns for proper processing.
- Work with all company departments to review/improve overall company parts support.
- Research, develop, budget, and implement projects that improve inventory accountability and parts pulling accuracy.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
