National Account Manager, Home

Dyson•Chicago, IL

About The Position

The National Account Manager – Direct Channels supports the development and execution of Dyson’s direct-to-consumer go-to-market strategy across Dyson.com, marketplaces, and retail stores. The role contributes to assortment planning, promotional strategy, inventory management, and channel execution to help deliver sales and profit growth. Working cross-functionally, the position helps implement integrated retail plans, with a strong focus on eCommerce performance, operational execution, and data-driven decision-making. The role supports the Home Category, New Categories, and S&A across direct channels; contributes to go-to-market planning; forecasts and reports on sales performance; and supports execution of sales, profit, and inventory goals. It also partners with teams across the business, supports reporting and operational processes, develops internal relationships, and contributes to continuous improvement within the Direct Sales team.

Requirements

At least 5 years’ experience in eCommerce, retail, or national account management.
Bachelor’s degree required; Business or a related field preferred.
Experience supporting sales, operations, trade marketing, or category management.
Proven ability to support delivery of sales and financial targets.
Strong analytical skills and ability to interpret data and trends.
Experience working cross-functionally to execute business plans.
Effective communication and stakeholder management skills.
Proficiency in Excel; working knowledge of PowerPoint and other business tools.

Responsibilities

Support development and execution for the Home Category, New Categories, and S&A across all direct channels.
Contribute to go-to-market planning, including assortment, promotional strategy, pricing, and inventory management.
Execute against monthly, quarterly, and annual sales, profit, and inventory goals.
Forecast daily, weekly, and monthly sales run rates and report on performance.
Build and communicate monthly plans with weekly execution detail, including product launches, promotional calendars, and volume forecasts.
Support planning and execution of key retail and Dyson-specific events, such as BFCM, Dyson Days, and Owner Rewards.
Analyze business performance and recommend actions to address challenges and capitalize on opportunities.
Monitor trends and help balance demand generation with inventory planning.
Identify risks and support development of mitigation plans.
Partner with Ecommerce, Retail, CRM, Marketing, Customer Service, Supply Chain, Logistics, Finance, and Media teams to support execution of business plans.
Collaborate across teams to drive cross-sell and up-sell opportunities.
Work with Marketing, Finance, and Commercial teams to support development of exclusive products and assortments.
Coordinate with Supply Chain and Logistics teams to ensure plans are operationally supported.
Partner with Media teams to support traffic growth and improve return on ad spend (ROAS).
Support core business processes, including Weekly Business Reviews (WBR), Sales-Out meetings, and Latest Estimate (LE) forecasting.
Prepare and deliver regular performance reporting, highlighting key insights and recommended actions.
Monitor data to identify issues and recommend solutions.
Ensure day-to-day operational processes are executed effectively, including coordination across supply chain, logistics, and customer service functions.
Build strong working relationships with internal stakeholders and cross-functional partners.
Represent Dyson’s values and ways of working in all interactions.
Develop an understanding of customer and channel dynamics and serve as a voice of the customer internally.
Support execution of plans related to distribution, merchandising, pricing, and product placement.
Contribute as an active and collaborative member of the Direct Sales team.
Identify issues and recommend practical, data-driven solutions.
Support continuous improvement by sharing ideas and best practices.
Demonstrate flexibility in taking on new responsibilities aligned to business needs.
Act with accountability and a sense of urgency to deliver against goals.
Build knowledge of Dyson products, categories, and channels.