National Account Manager

Internova Travel Group•Remote,

7d•$64,570 - $105,936•Remote

About The Position

ALTOUR is seeking an experienced National Account Manager to manage a portfolio of regionally significant National-tier clients. The role serves as the primary point of contact for these accounts, delivering contractual commitments, driving program performance, and building long-term partnerships. It combines high-touch client service with structured engagement and operational coordination, and is described as a developmental opportunity for professionals who may grow into Key or Enterprise Account Manager roles.

Requirements

2–4 years of experience in account management, customer success, or program delivery.
Strong client service mindset and ability to balance responsiveness with prioritization.
Experience working with structured service models and reporting frameworks.
Ability to collaborate cross-functionally and navigate client escalations diplomatically.
Strong time management and organizational skills.
Excellent written and verbal communication abilities.
Familiarity with Excel, CRM systems, and service tracking tools.

Nice To Haves

Travel industry or B2B service experience.

Responsibilities

Manage a portfolio of National-tier clients with structured engagement expectations and defined business goals.
Serve as the day-to-day contact for travel program management, issue resolution, and reporting coordination.
Develop and maintain account plans aligned with client goals, spend forecasts, and optimization opportunities.
Facilitate structured client check-ins and ensure delivery of agreed reports, service-level agreements, and service expectations.
Work cross-functionally with Operations, Sourcing, and Commercial Operations to support seamless program delivery.
Collaborate with the Manager, Inside Accounts to determine when accounts may shift tiers and require different delivery models.
Monitor account-level profitability, renewal risk, and growth opportunities.
Track client satisfaction trends and recommend improvements.

Benefits

Choice of two medical plans and two dental plans.
Vision insurance.
Flexible spending accounts (FSAs).
Company-paid life insurance and AD&D, with optional additional life insurance and AD&D.
Disability insurance.
Paid parental leave.
Paid time off.
401(k) plan with company match.
Discounted employee travel options.
Access to LinkedIn Learning webinars and courses.
Discounted pet insurance and auto, home, and renters insurance.
May be eligible for an incentive, commission, bonus, or discretionary bonus program based on company financial goal achievement and individual performance.