National Account Manager I

The Hillman Group, Inc.•Mooresville, NC

11d•Onsite

About The Position

The National Account Manager drives profitable growth and leads key customer relationships across major retail accounts. The role develops strategic business plans, analyzes business performance, identifies growth opportunities, and works with customers and internal teams to support sales growth, operational excellence, and customer success. The position is based in the Mooresville, North Carolina office, with five days per week in the office, and requires travel throughout North America.

Requirements

Bachelor's degree (BS/BA).
2–5 years of experience within a big-box retail environment.
Strong analytical and problem-solving skills, including the ability to evaluate information, identify solutions, and make sound business recommendations.
Ability to perform effectively under pressure and adapt and recover quickly from challenges.
High integrity, accountability, ethical decision-making, and ability to maintain confidentiality.
Leadership experience building, developing, and managing teams aligned with business objectives and workforce needs.
Commitment to continuous learning, professional growth, and self-development.

Responsibilities

Collaborate with the Director of National Accounts to forecast sales, develop sales quotas, and execute strategic sales plans.
Use customer point-of-sale and inventory data to manage and expand Hillman product categories.
Conduct quarterly business reviews to evaluate POS performance, identify SKU rationalization opportunities, and recommend product replacements.
Lead line reviews and annual business reviews with assigned accounts.
Travel throughout North America to support customer relationships, business initiatives, and account growth.
Develop and implement National Account business plans covering profit and loss management, operations, budgeting, forecasting, and sales goals.
Create annual and multi-year sales strategies to support revenue and organic growth objectives.
Partner with customers and internal sales and service teams to establish program details for new business opportunities and serve as the primary liaison during rollouts.
Maintain knowledge of Hillman's products, programs, and Field Service operations.
Support the development and maintenance of account procedures with the Field Service Department.
Coach, mentor, and develop direct reports through internal and external learning opportunities.
Ensure compliance with company policies, human resources practices, and applicable employment laws.
Provide ongoing performance feedback and support to team members to improve results and customer service.
Communicate regularly with sales and field service teams to share information, answer questions, and address business needs.
Build and maintain relationships with internal and external National Account partners.
Partner with marketing teams to develop promotional programs, create plan-o-grams, and coordinate logistics for special events.
Monitor store openings and closings and coordinate logistics with appropriate Hillman teams.
Organize and participate in trade shows, conventions, and industry events.