National Account Manager

Gordon Food Service • Michigan, MI

1d • Onsite

About The Position

Develops executive level strategic relationships with a selected number of key customers with a focus on achieving significant long-term, sustained and measurable business results. Works with other stakeholders to ensure that the team meets customer and company objectives.

Requirements

• Written, verbal, organizational and communication skills as well as problem-solving capabilities.
• Ability to multi-task, prioritize and be able to work independently or within a team environment.
• Customer service and time management skills.
• Negotiation skills and the ability to bring consensus or reconcile differences.
• Knowledge of principles and methods for promoting and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Skill at persuading others to change their minds or behavior.
• Social perceptiveness skills, being aware of others' reactions and understanding why they react as they do.
• Ability to think creatively - Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
• High School Diploma (or equivalent) plus 5 or more years of experience in sales, sales management, supply chain management, customer service required.
• Must maintain a valid state driver’s license and safe driving record per GFS policy.

Nice To Haves

• For Non Commercial Sales roles, non-commercial experience is highly preferred.
• Bachelor Degree in Business, Sales or Marketing preferred

Responsibilities

• Serves as the primary point of contact for all customer business and account related issues.
• Coordinates resources to present “one face to the customer.”
• Interacts frequently with external customers. Interactions should provide an exchange of information and problem solving techniques that represent GFS culture and business objectives.
• Leverage the value and expertise of GFS.
• Builds long-term customer relationships while meeting short-term objectives.
• Schedules and facilitates account reviews and develops action plans to ensure joint account objectives are being met.
• Understands the customer’s business and priorities
• Develops account business plans to include customer and GFS objectives and implementation strategies, and promote the customers and GFS’ stated values and positions, while selling/promoting the GFS brand throughout the customer’s organization.
• Coordinates and communicates strategic account activity to Strategic Account Manager and engages senior leadership sponsorship of customers, where appropriate.
• Coordinates internal account planning sessions with their account teams to ensure the highest level of customer success.
• Maintains peer relationships in the field to share issues and ideas.
• Review monthly reports to ensure contract compliance and profitability.
• Utilize and apply customer profitability and pricing models to negotiate customer agreements.
• Represent Gordon Food Service at Industry Trade Shows
• Participate in GPO/Customer annual conferences
• Performs other duties as assigned.

Benefits

• Equal Employment Opportunity is a matter of policy at Gordon Food Service, Inc. and we are committed to a work environment in which all individuals are treated with respect and dignity.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED