National Account Manager

Triple-S Steel • Houston, TX

2d

About The Position

The National Account Manager develops and maintains strong relationships with key customer accounts while driving sales growth, customer satisfaction, and operational excellence. The role is the primary point of contact for assigned national accounts and works with customers and internal teams to support order fulfillment, inventory availability, issue resolution, and service delivery. The position develops strategic account plans, identifies growth opportunities, monitors market trends, and collaborates with Supply Chain, Operations, Quality, and vendor partners to provide value-added solutions that support customer success and Triple-S Steel’s business objectives.

Requirements

• Bachelor’s degree (B.A.) from a four-year college or university.
• At least 2 years of experience in a Sales or Sales Support role.
• At least 2 years of experience reading customer drawings and customer specifications.
• High-level communication, computer, and document-processing skills.
• Excellent critical-thinking ability.
• High attention to detail.
• Ability to plan, prioritize, and multitask.

Responsibilities

• Serve as the primary contact for assigned accounts, address inquiries, resolve issues, and support high customer satisfaction.
• Drive sales growth by understanding customer needs, proposing tailored solutions, and promoting Triple-S products and services.
• Oversee order processing from initiation through delivery, including inventory management, shipment tracking, and troubleshooting.
• Collaborate with Supply Chain, Operations, and Quality to support inventory availability and service delivery.
• Develop annual business plans for assigned accounts in collaboration with management, aligning them with company goals.
• Obtain vendor quotes, manage vendor relationships, and ensure timely responses and service quality.
• Assist management and Quality Control with customer Non-Conformances (NCRs).
• Maintain accurate records of sales, orders, and customer interactions.
• Provide regular updates on account performance and market trends.
• Adhere to HSE, QMS, and corporate policies.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401(k) with company match
• Paid time off (PTO)
• Paid holidays
• Paid parental leave
• Tuition reimbursement
• Company-paid life insurance
• Company-paid disability insurance
• HSA/FSA options
• Employee Assistance Program (EAP)
• Profit-sharing bonus eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level