National Account Manager

CrossCountry Freight Solutions•San Antonio, TX

About The Position

CrossCountry Freight Solutions (CCFS) is seeking a high-performing National Account Manager to drive strategic growth by managing key national accounts, meeting sales and gross margin goals, and identifying new business opportunities. The position supports acquisition and revenue targets while helping the company maintain its competitive edge and foster innovation. The role is based in or near Dallas, Houston, or San Antonio, Texas, and covers assigned territories in Canada and the Western United States. Travel may be up to 12 days per month. The role is responsible for approximately $10–15 million in annual gross revenue across approximately 100–150 accounts.

Requirements

At least 5 years of experience in sales or relevant industry experience.
Self-motivated and results-driven.
Excellent interpersonal, organizational, written and verbal communication, analytical, problem-solving, and decision-making skills.
High cognitive and emotional intelligence.
Strong negotiation skills.
Ability to develop a strong understanding of CCFS markets, contracts, pricing publications, and competitors.
Ability to develop a working knowledge of CCFS infrastructure and operating characteristics.
Ability to develop a working knowledge of CCFS information and reporting systems.
Ability to develop a working knowledge of interline partner systems, capabilities, and procedures.
Ability to understand transportation industry behavior, including CCFS pricing mechanisms and costing systems.
Must be located in or near Dallas, Houston, or San Antonio, Texas.

Responsibilities

Conduct daily cold-call outreach, prospecting, and follow-up with customers by phone, email, and messaging services.
Prepare reports on business transactions, rate requests, and sales leads.
Research and deliver presentations emphasizing product and service features and related benefits.
Travel throughout assigned territories in Canada and the Western United States to call on high-volume, high-revenue accounts, maintain and grow business, and inform customers of new services and company changes.
Negotiate major contracts and prepare tender packages, including rate proposals and company, equipment, and financial information.
Monitor changes among customers and competitors and recommend shipping improvements and innovative solutions to reduce costs, save time, improve revenue, and increase efficiency.
Respond to customer concerns, complaints, and requests.
Gather accurate customer information, including density, packaging, and shipment volumes.
Maintain and grow customer business while keeping accounts informed of new services and company changes.