PLADS National Account Manager
About The Position
We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.
Requirements
- Strong organizational and multitasking abilities.
- Excellent written and verbal communication.
- High attention to detail and accuracy in data entry and reporting.
- Ability to prioritize tasks and manage time effectively.
- Strong problem-solving skills and a customer first mind-set.
- Basic understanding of billing and invoicing processes.
- Ability to work well in a team environment and handle confidential information.
- Bachelor's Degree in Business Administration, Management or a related field
- 1 or more years’ experience with disability, life, FML, state and company leave products, account management, customer service or administrative support.
- Experience with servicing customers in a professional environment.
- Upon hire certifications/licenses: Licenses dependent upon product being support with specified time frame.
- Or an equivalent combination of education and experience
Nice To Haves
- Proficiency in CRM and account management tools (preferred).
Responsibilities
- Serves as a primary point of contact for Sr Account Managers, Account Executives, and clients responding to inquiries and relaying important information between clients and the account management team.
- Assist with scheduling meetings, preparing materials for client presentations, and organizing follow-up tasks.
- Maintains and updates client information, ensuring accuracy and completeness of account data.
- Prepares regular performance reports and presentations on account status, client engagement, and service utilization for internal review; analyzes data, and responds to customer requests.
- Acts as a liaison between internal partners, and customers/consultants; Helps troubleshoot client issues and escalate complex concerns to the appropriate team members.
- Submits service tickets and product requests; works with billing, commission and banking teams for client specific needs.
- Builds customer and consultant relationships; assists with collateral needs for customers; attends benefit fairs/enrollment meetings when requested by customers.
- Works with drafting and compliance for customer specific needs
- Supports ongoing projects by managing timelines, tracking deliverables, and ensuring that client expectations are met.
- Performs other duties as needed.
Benefits
- medical
- dental
- vision coverage
- prescription drug coverage
- health care flexible spending
- dependent care flexible spending
- Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
- 401(k) plans
- annual bonuses
- opportunity to purchase company stock
- 11 paid holidays
- up to 20 days PTO to be used for any reason
- state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
- other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being.
- adoption and parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
