PLADS Nat'l Account Executive I
About The Position
We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.
Requirements
- Strong organizational and multitasking abilities.
- Excellent written and verbal communication.
- High attention to detail and accuracy in data entry and reporting.
- Ability to prioritize tasks and manage time effectively.
- Strong problem-solving skills and a customer first mind-set.
- Basic understanding of billing and invoicing processes.
- Ability to work well in a team environment and handle confidential information.
- Bachelor's Degree in Business Administration, Management or related field
- 4 or more years’ experience in relationship management that directly aligns with the specific responsibilities for this position
- Or an equivalent combination of education and experience
Nice To Haves
- Proficiency in CRM and account management tools (preferred).
- State Insurance license
Responsibilities
- Acts as a subject matter expert to internal stakeholders by consulting on complex strategies to optimize client satisfaction & retention.
- Builds, enhances, and maintains effective relationships with clients to ensure client satisfaction.
- Conducts stewardship, site visits and regularly scheduled meetings with clients.
- Cultivates, directs, and maintains client relationships.
- Develops and maintains plans to support retention sales and product growth within existing clients.
- Develops, maintains, and executes more complex client relationship plans to ensure the clients' overall service needs are satisfied and achieve the business and profitability/retention objectives of the organization.
- Identifies and resolves complex client issues in a timely and collaborative manner.
- Identifies clients with retention risk, develops and executive plans to retain clients, and notifies management.
- Provides feedback to internal partners on clients.
- Serves as a resource to internal stakeholders and consults on more complex relationship management/sales solutions to optimize satisfaction/retention and achieve business results.
- Partners with internal business units to ensure overall organization growth and success.
- Performs other related duties as required
Benefits
- medical
- dental
- vision coverage
- prescription drug coverage
- health care flexible spending
- dependent care flexible spending
- Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
- 401(k) plans
- annual bonuses
- opportunity to purchase company stock
- 11 paid holidays
- up to 20 days PTO to be used for any reason
- state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
- other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being
- adoption and parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
