National Account Coordinator

BELFOR Franchise Group•Ann Arbor, MI

4d•Onsite

About The Position

BELFOR Franchise Group, a leading franchisor in the service industry, is searching for a new team member for the National Accounts Support department. This team is responsible for coordinating contracted service work between commercial accounts and the franchise owner, ensuring that the work is completed and to contractual standards. This is an entry level position, and BFG will provide all necessary training. The National Account Support Coordinator will be the primary contact for the commercial vendor. They will set up the account and coordinate the service work between the vendor and local franchise owner. They will also facilitate all invoicing and billing activities.

Requirements

Strong written and verbal communication skills
Previous customer service experience
Ability to work independently and as part of a team
Strong organizational and time management skills
Good problem-solving skills
Strong computer skills, including Excel, Word and Google Suite
A high school diploma with some college coursework
The ability to work in office in Ann Arbor

Responsibilities

Reviewing and understanding the vendor contracts
Reviewing work orders and service reports
Creating invoices for the vendor once work is completed
Communicating via email and phone with both the vendor and franchise owner, providing an excellent customer service experience
Maintaining an organized system of digital records
Providing reporting to vendors and management
Other duties as assigned