National Account Coordinator

International Paper•Memphis, TN

3d•Onsite

About The Position

Serve as a single point of contact for our National Account Customers. In addition to coordinating all pricing and customer requests, key responsibilities include increasing International Paper’s profitability, creating a competitive advantage, and most importantly enhancing our Think the Customer reputation in the marketplace. Must work in cooperation with (and support) National Account Managers, Project Managers, design organization, management, box plants, customers while demonstrating actions representative of the International Paper Customer Experience.

Requirements

BS degree or equivalent business experience
Advanced Proficiency with Microsoft Excel
Excellent analytical commercial skills
Strong interpersonal skills
Understand how to lead without authority
Ability to influence others to success
Strong communication skills (oral & written)
A proven record of accomplishment servicing internal and external customers
Strong organizational skills with attention to detail
Quick turn-around ability; very responsive
Must be willing and able to work in an extremely fast paced environment
Flexible team player with ability to manage multiple projects simultaneously

Nice To Haves

Corrugated Industry Experience preferred
Witron & Costing Experience preferred

Responsibilities

Price new business comparatively to contract, being mindful of market levels and increasing margins where possible.
Utilize and understand plant cost estimates to perform financial analysis, including cost savings projects.
Manage National Account master price list including all SKU, spec, and pricing information.
Understand and execute contractual deal points, including calculation and validation of price changes, calculation of rebates, and working with plants to implement payment terms.
Build a positive rapport and maintain effective relationships with Customers & other key business partners to proactively communicate with customers regarding status of requests, delivering exceptional Customer Experience.
Timely response to customer requests by coordinating information among manufacturing plants, the National Account Manager, and necessary cross-functional groups (credit, finance, B2B/EDI, etc.).
Monitor and work with National Account Manager & customer to capture price leakage (UEDs, Aged Inventory, Drop Trailers, etc.).
Prepare monthly customer & internal reports utilizing Consolidated Sales, PackInfo, and SMART (volume, sales, On Time Delivery, etc.).
Complete Deal Worksheet and Price Change History for customer(s), following all NA Standard Operating Procedures.
Manage Payment Tracker and Calculate Rebates to support accurate accruals and payments to National Account Customers.
Assist in root cause problem solving surrounding customer issues and disputes
Effectively work with all levels of the organization to ensure customer expectations are being met.