National Account Administrator

Prosource•Cincinnati, OH

About The Position

The National Account Administrator supports Prosource's national account customers by coordinating dealer and vendor partnerships across the United States. The role helps ensure timely, cost-effective, and profitable equipment delivery, installation, service, and billing, including deployments outside Prosource's primary service area. The position works with sales, logistics, billing, accounting, project managers, and external dealer and vendor partners to coordinate deployments and contracts, resolve issues, and maintain customer and partner relationships.

Requirements

At least 3 years of experience in business management and project management.
At least 3 years of experience working in a matrix-style work environment with a high level of customer interaction.
Demonstrated ability to multitask diverse issues and manage the work schedules of multiple people.
Excellent customer relationship, organizational, and communication skills.
Ability to sit, stand, or stoop for long periods of time.
Driving or flying to client sites may be required.

Nice To Haves

Experience with computer and imaging technology and devices.
Analytical approach, approachability, assertiveness, communication, decision-making, initiative, confidentiality, organization, negotiation, persuasion, problem-solving, teamwork, and listening skills.

Responsibilities

Coordinate device deployments with Prosource account managers, logistics, and billing, including contract terms, delivery expectations, and requirements.
Support sales through timely communication, follow-up on issues, and coordination of dealer and vendor installation schedules.
Assist the Sales team before a sale by identifying dealers, requirements, opportunities, and potential contract risks.
Identify potential dealers through established partnerships and develop new partnerships to fulfill sales requirements.
Review contract terms, deployment guides, schedules, and ongoing issues to support positive and profitable partner relationships.
Maintain records of communications and use Prosource's CRM system to track activities and communications with dealers and vendors.
Provide quarterly business updates.
Enter new sales orders and associated billing, contract, and service billing items within established order-processing standards.
Work with the Director of Service and established procedures to secure signed dealer and vendor contracts that meet minimum profitability and company requirements.
Complete necessary dealer reporting to ensure performance within customer-contracted service-level agreements.