National Account Administrator

Prosource•Blue Ash, OH

About The Position

The National Account Administrator supports Prosource's national account customers by coordinating dealer and vendor partnerships across the United States. The role helps ensure timely, cost-effective, and profitable delivery, installation, service, and billing of equipment, including devices deployed outside Prosource's primary service area. The position coordinates device deployments with account managers, logistics, and billing; supports sales through communication and follow-up; identifies and works with dealer and vendor partners; reviews contract terms and schedules; maintains communications in Prosource's CRM; processes sales orders and billing items; secures partner contracts; and obtains reporting needed to verify customer SLA performance. The role works with the Director of Service and has no direct reports.

Requirements

At least 3 years of experience in business management and project management.
3 years of experience working in a matrix-type work environment with a high level of customer interaction.
Demonstrated ability to multitask diverse issues and manage work schedules for multiple people.
Excellent customer relationship, organization, and communication skills.
Ability to sit, stand, or stoop for long periods.
Driving or flying to client sites may be required.

Nice To Haves

Experience with computer and imaging technology and devices.

Responsibilities

Coordinate device deployment with Prosource account managers, logistics, and billing, including contract terms, delivery expectations, and requirements.
Support sales through timely communication, follow-up on items and issues, and coordination of dealer and vendor installation timeframes.
Assist the Sales team before a sale by determining dealer options, requirements, and potential contract opportunities and risks.
Identify potential dealers through established partnerships and develop new partnerships to meet sales requirements.
Review contract terms, deployment guides, schedules, and ongoing issues or challenges to support positive and profitable partner relationships.
Maintain communication records and help ensure issues are resolved and supported in internal and external communications.
Use Prosource's CRM system to track activities and record communications with dealers and vendors.
Provide quarterly business updates.
Enter new sales orders and associated billing, contract, and service-billing items on time and within order-processing standards.
Work through established procedures with the Director of Service.
Secure signed dealer and vendor contracts that meet minimum profitability requirements based on selling rates and company requirements established in the critical path.
Complete necessary dealer reporting to ensure performance within the customer-contracted SLA.