NAS Service Coordinator

Everon Jobs•Irving, TX

10d•Hybrid

About The Position

Work directly with the NAS Service Team to proactively coordinate support functions with CROM and/or AGM regarding National Account/Commercial customers. The National Account Service Coordinator may be expected to perform the duties listed, complete special projects, and other duties as assigned.

Requirements

Computer skills with expertise in word processing, preferable Microsoft Office and database applications, and advanced presentation skills with proficiency in Power Point.
Good customer service skills and be able to apply tact, diplomacy, reason and logic.
Strong communication skills, including writing, to assist internal and external customers.
Skills in business math, interpersonal relations, judgment, and listening.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedures manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Regular use of a phone/headset to answer and place service-related calls throughout the workday.
Ability to communicate clearly and professionally with customers, technicians, and internal teams.
Ability to view computer monitors for extended periods of time.
High school diploma or General Education Degree (GED)
One to two years’ experience working on security related projects
Two years of experience related to the CCTV, Intercom, IDS and access control system industry.

Nice To Haves

Associates degree (AA) or equivalent from two-year College or technical school preferred; or equivalent combination of education and experience.

Responsibilities

Establish good working relationships with Internal customers directly related to the service of National Account/Commercial Customers.
Perform daily follow-up with local offices regarding completion, billing, inventory, and other service related inquiries received from National Account/Commercial Customers or NAS Service Management.
Distribute, coordinate, and follow-up through to completion (if necessary) customer requests.
Promote the full product line and services offered by Everon.
Coordinate remote tech schedules, inventory, and other related information required for the service of National Accounts/Commercial.
Assist the installation, service, and billing departments as required.
Perform account audits and updates as requested or required.
Make credit adjustments to accounts when necessary.
Work with the branches and Monitoring department to research and resolve customer issues.
Perform all other duties and projects as assigned.
Position may require mandatory overtime.