NAS Coordinator

Everon Jobs • Irving, TX

4d • Hybrid

About The Position

The NAS Coordinator works directly with National Account Management Specialists to proactively coordinate support functions within the National Account Operations Center for 1 Touch Plus National Account customers. The role supports customer accounts by coordinating with local offices and internal departments on service, billing, monitoring, installation, and other account needs. This is a hybrid position based in Irving, Texas, and applicants should be located in the Irving or Dallas areas. The position may require mandatory overtime and travel as needed to visit customers, P-1 branches, and authorized subcontractors.

Requirements

• High school diploma or GED.
• One to two years of experience working on security-related projects, including two years of experience related to the CCTV, Intercom, IDS, and access control system industry.
• Knowledge of Closed Circuit Television, Access Control, Burglary, Holdup, Fire Alarm, and Fire Suppression Systems.
• Computer skills, including word processing, preferably Microsoft Office and database applications, and proficiency in PowerPoint presentations.
• Good customer service skills and the ability to apply tact, diplomacy, reason, and logic.
• Strong written and verbal communication skills for assisting internal and external customers.
• Skills in business math, interpersonal relations, judgment, and listening.
• Ability to read and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.
• Ability to write reports, business correspondence, and procedures manuals, and to present information effectively and respond to questions.
• Ability to work with mathematical concepts including probability, statistical inference, geometry, and trigonometry, and apply fractions, percentages, ratios, and proportions to practical situations.
• Ability to solve practical problems with limited standardization and interpret instructions provided in written, oral, diagram, or schedule form.
• Ability to travel as needed to visit customers, P-1 branches, and authorized subcontractors.
• Ability to carry a laptop computer and other necessary demonstration equipment when visiting customers.
• Ability to meet the stated physical demands, including frequently lifting or moving up to 10 pounds and occasionally lifting or moving up to 25 pounds.

Nice To Haves

• Associate degree (AA) or equivalent from a two-year college or technical school, or an equivalent combination of education and experience.

Responsibilities

• Establish good working relationships with internal customers directly related to supporting National Account customers.
• Follow up daily with local offices regarding service, billing, and other support inquiries received from National Account customers or National Account Management Specialists.
• Promote Everon’s full product line and services.
• Obtain accurate central station information required for account monitoring and service.
• Assist installation, service, and billing departments as required.
• Perform account audits and updates as requested or required.
• Make credit adjustments to accounts when necessary.
• Work with branches and the Monitoring department to research and resolve customer issues.
• Complete special projects and other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED