Member Service Representative (Part-Time) - NAS Meridian

Navy Federal Credit Union•Meridian, MS

12d•$22 - $26•Onsite

About The Position

Provides members and prospective members with Navy Federal Credit Union products and services, including deposit accounts, lending products, and credit and debit cards. Performs moderately complex platform banking functions under supervision while developing confidence and independence in the role. This is a part-time position at NAS Meridian, with work potentially required at or permanent transfer to neighboring branches within a reasonable commuting distance based on business needs.

Requirements

Experience building effective relationships through rapport, trust, diplomacy, and tact.
Effective research, analytical, and problem-solving skills.
Experience working independently and in a team environment.
Experience maintaining composure in a high-production and changing environment.
Experience navigating multiple systems efficiently and adapting to evolving technologies.
Sound judgment and the ability to make informed decisions.
Ability to embrace and support change initiatives in a dynamic, continuously evolving environment.
Effective verbal and written communication skills for engaging with members and colleagues.

Nice To Haves

Working knowledge of deposit and loan products, services, and operational procedures.
Customer service experience, preferably in banking or a financial institution.

Responsibilities

Provide basic counseling on available products and services to meet member needs.
Assist members with opening and maintaining deposit accounts, loans, and other financial products.
Research and resolve basic account discrepancies and service requests.
Identify opportunities to cross-service products and strengthen member relationships through education.
Understand and comply with federal and institutional regulations related to financial products and services.
Support team members by sharing knowledge and best practices as experience grows.
Handle cash and other negotiable instruments properly and securely.
Process routine transactions, including deposits, withdrawals, loan payments, and check cashing.
Perform other duties as assigned.